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984-370-9991

Job completed for Sharlene R

Completion date: May 29, 2026

Location: Raleigh, NC

Why did the customer contact us?

The customer experienced significant water damage in an attic or utility space, likely originating from an overflowing HVAC unit condensate pan, impacting surrounding insulation and subfloor.

Solutions provided:

Our team promptly assessed the water damage, identifying the overflowing HVAC condensate pan as the source. We proceeded with immediate water extraction from the affected areas, removed saturated insulation and damaged subfloor materials, and implemented industrial-grade drying equipment including dehumidifiers and air movers to thoroughly dry the space. Additionally, we cleaned and sanitized the entire affected area, including the heavily soiled condensate pan, to prevent mold growth and restore the environment.

Photos & Videos:

A general view of water damage on an attic subfloor, showing wet wood, insulation debris, concrete blocks, and scattered nails, indicating a widespread leak.
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A general view of water damage on an attic subfloor, showing wet wood, insulation debris, concrete blocks, and scattered nails, indicating a widespread leak.
An angled view of an overflowing HVAC condensate pan next to visibly wet and damaged attic insulation, demonstrating the extent of water intrusion.
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An angled view of an overflowing HVAC condensate pan next to visibly wet and damaged attic insulation, demonstrating the extent of water intrusion.
A detailed shot of the edge of an HVAC unit's drain pan, showing existing sealant, water residue, and potential points of leakage.
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A detailed shot of the edge of an HVAC unit's drain pan, showing existing sealant, water residue, and potential points of leakage.
A severely rusted and dirty HVAC condensate pan overflowing with stagnant, discolored water, highlighting a significant drainage issue.
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A severely rusted and dirty HVAC condensate pan overflowing with stagnant, discolored water, highlighting a significant drainage issue.
A close-up view of standing water on a wooden subfloor with wet insulation and a disconnected pipe, indicating severe water damage from an HVAC leak.
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A close-up view of standing water on a wooden subfloor with wet insulation and a disconnected pipe, indicating severe water damage from an HVAC leak.
An overhead view of an HVAC unit in an attic with visible water damage, saturated insulation, and exposed wiring from a leak.
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An overhead view of an HVAC unit in an attic with visible water damage, saturated insulation, and exposed wiring from a leak.
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Jenny K.
 
I was really bummed that we had a flood while on vacation, but our despair has been offset by the reassurance, professionalism, and conscientiousness of...
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Tina A.
 
Thank you Jonathan and Hugo for the great work you did today. Every team that has been involved has been very professional, curious and supportive. Thanks to all!
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Sharon O.
 
As soon as I contracted with another company to proceed with the addition of a screened in patio, the interior of the back side of my townhome was damaged by...
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Jeevan N.
 
Very nice company! True professional! I was impressed with their service and the professional attitude of Michelle!
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