Job Completion Survey - Restoration

I'm so sorry it took so long. Charge it to my head not my heart. They came out here to do some work on my floor from a pipe issue caused during the build of my home. They tested for water/mold/mildew that had spread to other places. Cleaned everything needed for the floor to be restored. A very friendly crew and they explained everything that they found and the process that they needed to complete with estimated time frames. I really appreciate your helping a new homeowner. I would definitely recommend their company.

Woody is absolutely phenomenal! He is always incredibly friendly, professional, and attentive, and he consistently takes the time to check in with us and make sure everything is going well. His communication and genuine care really stand out. Of course, we always hope we never actually have a need for these services, but it gives us so much peace of mind knowing that if anything ever does occur, we will be in great hands with Woody. He is an amazing representative and truly goes above and beyond. We really appreciate everything he does!

I am extremely pleased with the work proformed. Very professional. Kyle Roger's the project manager and his team treated the property with respect. Bricen Meyers of the team took extra care while finalizing the work and provided some great tips and tools for DIY projects. Thank you all.

Great job responding to a leak and repairing the water damage. Tim, Mario and Nick are the a team !

From the very beginning of this difficult process Woody Mace was solid. My childhood home damaged by fire. Professional yet personal. Always accessible. Going to extra mile to help. A kind soul to have around as we deal with this tragedy. I could not imagine going through this with anyone else. Thank you!

We had a water leak in our bathroom that needed to be addressed right away. RestorePro did a great job of getting to us quickly to resolve the problem. Charlie and Luis were great to work with - very friendly, knowledgeable, and great communicators. Can’t say enough good things about our experience!

My neighbor has been using the services of this company for the past few months due to some damage in her home. I have had the opportunity to meet many of the people from RestorePro throughout the restoration process and they ALL have been outstanding in their respective roles.

One person who has stood out these past months is Bricen. He is first-rate in his job in many ways - excellent communicator, skilled craftsman, customer advocate, follows-up consistently, and he is overall just a very nice and ethical young man. I know my neighbor thinks very highly of him, as do I. He’s kept the project forward with tremendous focus and I think he does an excellent job in demonstrating RestorePro’s company core values of Urgency, Customer First, Empathy, Integrity, and Personal Excellence.

I can honestly say that if your home is damaged and needs the help of a restoration company, I would highly recommend RestorePro to help you through that difficult process of returning your home back to new again. The men and women who work here are truly top-notch and you can trust them to get the job done right. They definitely live up to their core company values and they are exactly what you need when an emergency happens.

Francisco was very helpful and did a thorough job

Charlie and Juan were absolutely exceptional!! From the moment they walked in to the moment they left, they went above and beyond to make sure I was informed, comfortable and knew of all the next steps. We had just moved in and felt a little overwhelmed, but by the end of their service I felt so much better. They even took one of my boxes to the trash for me while it was raining and helped bring in one my heavier packages that got delivered. They’re knowledgeable in their field, capable, thorough, efficient, and the perfect mix of friendly and professional. A dynamic duo and the best of the best!!!

The entire process with Graham and his crew from RestorePro was spectacular. Open communication every step of the way, professional, courteous and did an amazing job from start to finish. Best experience I’ve had with home contractors and highly recommend to everyone. Great price as well.

I am very pleased with the services of RestorePro today! Cam and Sylvester are a great team! They communicated with me thoroughly about what was needed and done, documented with photographs which I need for the insurance claim, and showed me everything and answered questions. They took measures to protect my belongings. I am so much more at peace now that the first phase of this project has been done.

Charlie and Nick did a very good job and handled themselves very professionally. Highly recommend the service

Ashley was fantastic at communicating with us every step of the way. Techs Tim and Mario were efficient, professional and left our space clean. They made this process as easy as possible. Thank you!

Excellent team and excellent work! Thanks Jahir, Francisco, and the other two gentlemen who assisted! I greatly appreciate your level of care and attention to detail, ensuring that the walls and flooring and everything were perfectly dry, inside and out, after we had an HVAC flood the drip tray and overflow in the attic. Would definitely contract y’all again!

Woody is an exceptional employee with Restore. He is quick to follow up and professional with every interaction. Definitely recommend Restore

Woody at Restore Pro provides the most amazing customer service! He is always so friendly, helpful, and welcoming. Every time I interact with him, he goes above and beyond to make sure everything is taken care of and that customers feel valued. His positive attitude and professionalism really stand out. Woody is truly an asset to Restore Pro, and I highly recommend him!

Charlie & Key, the techs that came out to help take care of the water damage have been so helpful! They have done a great job drying the area & they patiently explained the process

All I can say is “Wow”! RestorePro certainly out did themselves. We had a sudden outbreak of mold that we thought would take days or a team of 2 or more staff to clean. And we needed it cleaned asap! Cam arrived within 24 hours and completed the work in less than 2 hours. He was friendly and knew exactly what to do. Mitchell did all the arrangements and met all our expectations! Thank you so much RestoePro!

I wanted to take a moment, and acknowledge Woody and the incredible kindness he has shown us. Woody was nearby when we had our house fire. He showed up that day, but not the way you would expect. My first interaction with him was receiving condolences on the fire, and then asking what we needed. It was mid day, and he realized we needed something to eat for lunch. He rushed out and picked up a meal for us, even as the fire department was still working. He came to help how he could. We have since contracted with RestorePro to do our rebuild, but it's based on employees who understand the tough situations and are there to help, in good faith.

I waited a full year to write this review because I wanted to see how everything worked out and more importantly, I wanted to see if Restore Pro would truly stand behind their work after the job was complete. A year ago, we had an electrical fire that started in our garage and caused significant damage there, along with extensive smoke damage throughout the house. The very next morning, we woke up to restoration companies calling and leaving flyers on our door. We were stressed, overwhelmed, and honestly didn’t know where to start. Based on a referral from a friend, we decided to go with Restore Pro.I reached out and was put in touch with Jamie. He came out that same day and got everything moving so the estimates and restoration process could begin. Unfortunately, that’s where things started to go south. (Read to the end) We were assigned a project manager who was extremely difficult to deal with, and the quality of some of the work was simply not what we expected. At that point, we were frustrated and just wanted to get back into our home. We decided to deal with it and figured I would fix the things I wasn’t happy with myself once we moved back in. Little did I know that our project manager was actually leaving the restoration business altogether. I only mention this because every company is going to have employees who aren’t the right fit or whose heart simply isn’t in the job. What matters is how a company responds when something goes wrong. And this is where Restore Pro really impressed me. After hearing that our project manager was leaving, I reached back out to Jamie and, to be honest, unloaded all of my frustrations. Jamie immediately came over with Matt, and Matt and Jamie stepped up and took ownership of our project. They went above and beyond to make things right. They fixed issues that I had been unhappy with but had honestly figured I could live with. They never made me feel like I was being difficult or asking for too much. They just kept saying, “We want you to be happy with what we do.”That meant a lot. I cannot say enough good things about Restore Pro and the way Jamie and Matt handled everything. I would absolutely recommend them to anyone who finds themselves in the unfortunate situation of needing restoration work. In fact, I already referred them to a friend who had a tree fall on his house.And the biggest reason I waited a it year to write this review is because I wanted to see if they really stood behind their final product. A year later, I called them about a minor issue, and Matt jumped right on it and got it fixed without hesitation.That says a lot about a company. Thank you again to Jamie, Matt, and everyone at Restore Pro for everything you did for our family. Unfortunately, restoration work usually comes from a very stressful and unexpected situation. Having people you can trust who genuinely care about making things right is one less thing you have to worry about. If you ever need restoration work, I highly recommend Restore Pro. Ask for Jamie or Matt you won’t regret it.

Absolutely great service and A1 customer service from Woody our Representative. We will continue using Restore Pro for all of our property needs.

We have been working with Restore Pro for quite some time now, and Woody has always been absolutely amazing and helpful! He is very responsive, communicates quickly, and always makes sure everything is taken care of in a timely manner. We truly appreciate his professionalism, reliability, and dedication to making sure things get done right. It’s always a pleasure working with Woody and the Restore Pro team!

Charlie and Fransico, at Restore Pro. I want to give a special Thank you for the clean up on 8/8/2026. You guys came in and got the job done well. Thank you Charlie for explaining the process of what you guys were doing. Thank you for the after clean up as well. Very friendly and knowledgeable.