Job completed for Jeff C

Completion date: June 30, 2026

Location: Charlotte, NC

Why did the customer contact us?

The customer experienced significant water damage in their bathroom, affecting the flooring and potentially the walls, likely originating from a plumbing leak near a toilet.

Solutions provided:

RestorePro Restoration provided comprehensive water damage restoration services. This included the demolition and removal of damaged floor tiles and subfloor, deployment of industrial-grade drying equipment such as air movers and dehumidifiers to thoroughly dry the affected structural components, and meticulous moisture monitoring of walls and subfloor using specialized meters to ensure complete remediation and prevent secondary damage like mold growth. The team also addressed or identified the source of the leak, such as a corroded toilet valve.

Photos & Videos:

Close-up of a corroded toilet water valve and flexible hose, with visible water damage and potential mold growth on the wall behind it, indicating the leak source.
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Close-up of a corroded toilet water valve and flexible hose, with visible water damage and potential mold growth on the wall behind it, indicating the leak source.
A hand in a glove holding a moisture meter showing a reading of 8.5, indicating moisture detection under a wooden subfloor during water damage assessment.
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A hand in a glove holding a moisture meter showing a reading of 8.5, indicating moisture detection under a wooden subfloor during water damage assessment.
A technician using a moisture meter to check a wall for elevated moisture levels (reading 12.8) in a water-damaged area, with a shoe cover on.
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A technician using a moisture meter to check a wall for elevated moisture levels (reading 12.8) in a water-damaged area, with a shoe cover on.
Professional air movers and a dehumidifier actively drying a water-damaged bathroom with an exposed subfloor after demolition, part of the restoration process.
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Professional air movers and a dehumidifier actively drying a water-damaged bathroom with an exposed subfloor after demolition, part of the restoration process.
Workers performing demolition of water-damaged floor tiles with a hammer drill and crowbar in a bathroom, revealing the subfloor and plumbing during restoration.
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Workers performing demolition of water-damaged floor tiles with a hammer drill and crowbar in a bathroom, revealing the subfloor and plumbing during restoration.
What
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I was really bummed that we had a flood while on vacation, but our despair has been offset by the reassurance, professionalism, and conscientiousness of...
Tina A.
 
Thank you Jonathan and Hugo for the great work you did today. Every team that has been involved has been very professional, curious and supportive. Thanks to all!
As soon as I contracted with another company to proceed with the addition of a screened in patio, the interior of the back side of my townhome was damaged by...
Very nice company! True professional! I was impressed with their service and the professional attitude of Michelle!
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