Job completed for Highmark Residential

Completion date: September 30, 2026

Location: Knoxville, TN

Why did the customer contact us?

The property owner requested emergency fire and smoke damage restoration services after a kitchen appliance incident caused heavy soot deposition, thermal charring on wooden cabinetry, and airborne smoke residue distribution throughout the property.

Solutions provided:

Our fire restoration team performed a comprehensive site inspection and damage assessment of the kitchen and adjacent living spaces. We evaluated structural soot accumulation on cabinetry, walls, and ceilings, inspected soot-webbing formations along overhead beams, initiated specialized chemical cleaning and soot removal protocols on kitchen surfaces, and prepared a full restoration and deodorisation scope to neutralize smoke odors and restore the property to pre-loss condition.

Photos & Videos:

Structural ceiling pillar and corner showing black soot webbing and smoke residue accumulation resulting from a property fire.
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Structural ceiling pillar and corner showing black soot webbing and smoke residue accumulation resulting from a property fire.
Close-up view of wooden kitchen upper cabinets showing heavy black soot staining and thermal charring from a kitchen fire.
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Close-up view of wooden kitchen upper cabinets showing heavy black soot staining and thermal charring from a kitchen fire.
Kitchen stove area with removed microwave housing, showing heavy smoke and soot staining across the back wall and surrounding cabinets.
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Kitchen stove area with removed microwave housing, showing heavy smoke and soot staining across the back wall and surrounding cabinets.
What
Our Customers
Are Saying About Us
I was really bummed that we had a flood while on vacation, but our despair has been offset by the reassurance, professionalism, and conscientiousness of...
Tina A.
 
Thank you Jonathan and Hugo for the great work you did today. Every team that has been involved has been very professional, curious and supportive. Thanks to all!
As soon as I contracted with another company to proceed with the addition of a screened in patio, the interior of the back side of my townhome was damaged by...
Very nice company! True professional! I was impressed with their service and the professional attitude of Michelle!
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