Job completed for Nadine S

Completion date: September 30, 2026

Location: Raleigh, NC

Why did the customer contact us?

The property owner requested an emergency water damage inspection and leak detection assessment after noticing severe, widespread floor buckling throughout the entire first floor, including vinyl flooring in the laundry room, as well as LVP in the kitchen and dining room.

Solutions provided:

Our technicians conducted a thorough moisture evaluation using Protimeter meters, obtaining maximum saturation readings of 999 across multiple first-floor subfloor materials and flooring types. We accessed and inspected the crawl space underneath the home to check floor joists, subfloor insulation, and plumbing lines. While the active origin of the leak remains unidentified, we inspected plumbing connections—including toilet supply lines—and recommended further leak detection, controlled removal of buckled flooring materials, and structural drying to prevent microbial growth.

Photos & Videos:

Exterior foundation wall featuring a wooden crawl space access hatch and brick foundation inspected during water leak testing
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Exterior foundation wall featuring a wooden crawl space access hatch and brick foundation inspected during water leak testing
Bathroom toilet base and braided water supply line showing heavy moisture staining and damage on adjacent wood flooring
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Bathroom toilet base and braided water supply line showing heavy moisture staining and damage on adjacent wood flooring
Interior crawl space inspection showing subfloor joists, fiberglass insulation, and plumbing supply lines evaluated for moisture intrusion.
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Interior crawl space inspection showing subfloor joists, fiberglass insulation, and plumbing supply lines evaluated for moisture intrusion.
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I was really bummed that we had a flood while on vacation, but our despair has been offset by the reassurance, professionalism, and conscientiousness of...
Tina A.
 
Thank you Jonathan and Hugo for the great work you did today. Every team that has been involved has been very professional, curious and supportive. Thanks to all!
As soon as I contracted with another company to proceed with the addition of a screened in patio, the interior of the back side of my townhome was damaged by...
Very nice company! True professional! I was impressed with their service and the professional attitude of Michelle!
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