Job Completion Survey - Restoration

• Reviewed By: Willard J.
• Location:
• January 22nd, 2020
• This review was copy/pasted from:
  
• Original Review Link: https://share.google/zhuXHPX7hXclwzvPg Link to Original Review Posted on Google

• Comment: It is difficult to give one review because there were multiple teams involved in our recovery. The Mitigation Team and the Moving In/Out Team were spectacular. They both get 5 stars in every area. The Moving In/Out Team was especially excellent as they took care of our every need and did so immediately and punctually in each case.
  
  The Restoration team from RestorePro was also extremely accommodating but punctuality and responsiveness were not quite as good. But the quality of the sub-contractor they chose to re-finish our floors was the killer for this project. The man who owned that company did not follow very clearly stated face-to-face instructions and then lied to us about the results his company produced. I believe that RestorePro will never use that contractor again but we are still left with a result that is not what we were promised and not what we had prior to the water damage. To their credit, RestorePro has made every attempt short of starting over from scratch to remedy the bumbling of this contractor - but if you have had floors done before you know how disruptive it is to your life - you literally have to move out for weeks and live elswhere... Given our age and the impact of this on quality of life, we chose to just live with the inferior floors - I can't blame RestorePro for that but we have been working this problem for 6 months and just do not want to start over - no matter the cost!
  
  Would I use RestorePro again? Absolutely, but I would not rely solely on the restoration project manager to ensure that things were being done correctly - I would be personally involved at every days work - the project manager we were assigned was young and did not stay on the project every day with the poor contractor. He trusted the poor contractor and I trusted him - both of us made a mistake. The young project manager is a great person and will learn a lot from this project. I would be glad to use him again, but we caught him at a bad time in his maturation on this project. The dishonest contractor mislead him as well as us - listening intently as we explained what we expected from him and then not even showing up when his workers did the work - we showed him we wanted gloss floors - his workers used semi-gloss poly - then he lied to us and told us that it was gloss - like we were idiots - saying gloss required multiple coats and our insurance would not cover that - all a lie! Sometimes, one bad apple can spoil the whole works! This was one of those times!
  
  RestorePro is good - just be sure you get the right sub-contractors on your project!
• Overall Rating