Job Completion Survey - Restoration

David Johnson and his crew at Restorepro did a fabulous and efficient job getting my grandmother back in her house after a broken pipe flooded her out. I highly recommend them!!

Our business experienced a fire in a multi-tenant building, and though the flames were well-contained, the smoke ruined or damaged everything in our 25,000 square-foot space--carpet, ceiling tiles, inventory, cubicles, electronics. RestorePro quickly became my trusted advisor--not only were they doing the work of getting the space restored, they were helping me navigate processes with the landlord, the city's permit office, the insurance companies, and all the other contractors involved. Their efforts allowed me to focus on retaining our customers and planning for our reopening. RestorePro matched my sense of urgency, and it is no exaggeration to say that they saved our business. And by the way, they finished in under 5 weeks what I had been told by others would be at least a 3-month job. Thank you, RestorePro!

When my upstairs master bathroom and downstairs living area flooded in April 2019, I interviewed five companies for the water mitigation. When Blake walked in the door, I knew RestorePro was the right company to handle the job. Blake explained the process in a confident and reassuring manner. I knew I was in good hands. The water mitigation team were very polite, clean, and tidy with the cleanup process. They explained every detail to me before they began. I was very pleased.

Blake set me up with the repair estimator, Jamie. Jamie advocated on my behalf with my insurance company. He went above-and-beyond my expectations. He would work long hours and weekends to get the job done. He is very knowledgeable, incredibly polite, and goes the extra mile. I can't say enough good things about working with him. He's a good person and had my best interest at heart. It's rare to find people like him these days.

Summer, the client care coordinator, was very sympathetic and reassuring. From our very first phone call, I knew she was looking out for me. She checked on me daily and was a wonderful support throughout the process. She was also very polite and calm which was comforting during the storm. Everyone should have a Summer to help them through a disaster.

I had hiccups with my insurance company that delayed the process for several months. RestorePro never left my side, had my back, and guided me every step of the way. The team at RestorePro are very polite, communicative, professional, and trustworthy. I can't say enough good things about them. I highly recommend them.

Thank you, RestorePro!

I had a damaged hot water heater that flooded my downstairs in June 2019. Blake and his team came and did the water mitigation which was great! The RestorePro adjuster Christin and my insurance adjuster had some communication issues which seem to drag on longer than expected. This was my first time filing a homeowner ins claim and we have learned some valuable lessons. Andrew is the project manager for the repair work and has done a great job. He sent a schedule for each contractor and the work they were scheduled to do.

RestorePro did great work. Michelle, the project manager, was fantastic! Very responsive, and got the job done well.

From the beginning of reporting our water damage issue, RestorePro was highly recommended by our insurance company Travelers. To start, they worked together to get us the best and most fair insurance estimate for remediation and repairs! RestorePro has been extremely prompt, professional, friendly and has provided excellent service! Communication level has been outstanding and that is very important for a complicated clean up issue like ours. Very happy with everything beginning to end that they’ve done to help our home get back to normal!

My experience with Restore Pro was outstanding. I have known and trusted the regional manager, Chesley Kennedy, for many years and the project manager he assigned to my job, David Johnson, was a true professional. He was on the job at least once a day during the construction phase making certain the work was being done properly and to my satisfaction. I would highly recommend RestorePro because of the professionalism they displayed and the quality of work which was done for me.

David Johnson and the team at RestorePro did a fabulous job restoring my bathroom after an unfortunate flood. They did not leave a stone unturned, ensuring there was no chance for mold or any further problems afterwards. They found things that others had missed like a bit of water seepage under my adjacent room hardwoods. They worked with my insurance company and their work was quick, efficient and high quality. I'm happy to recommend them.

RestorePro really went above and beyond helping to address the mold issues I was having in my house. Joe came out for the initial inspection and was extremely thorough and checked out every issue I asked about no matter how small. He was happy to answer any and all of my questions and give recommendations for how to prevent the mold from returning. He came out immediately after calling and had a team come the next day to perform the cleaning. Jimmy and Chris were absolutely wonderful and cleaned all of the mold beyond what I thought was possible. They even cleaned all of my windows when they were only expected to clean the ones with mold growth. It’s like living in a whole new house, and I can sleep well knowing that my house is safe from mold. The entire team is incredibly nice and a pleasure to work with. Thank you so much for all of your help, RestorePro!

The entire Restore Pro Team did a excellent job restoring my house that was flooded by a burst water pipe. Their communication was excellent, with defined "go to" people for questions, the work was timely and completed faster than I anticipated. The work was also well done and the house restored to a near new condition. Would definitely hire them again, but hope to never have to do this again.

Based on a personal recommendation, I had RestorePro come in to do the restoration after a 2nd floor water pipe burst. (the water mitigation company I used, lost their project manager so I needed to look elsewhere). Derrick was the Project Manager and Molli the Client Care Coordinator (business side). Both were great to work with, readily available and responsive to questions or concerns. All the contractors were professional and polite at all times. The work was done on schedule and my house looks great. We had a few minor issues, which I brought up w/ Derrick and he had them taken care of the next day. The main thing I can recommend is to clearly communicate your expectations (be realistic). Derrick & team want the job done to your satisfaction. I have no hesitation recommending RestorePro to others for reconstruction work.

Restore Pro handled our flooring repair after a water leak damaged the flooring in our house. Blake Matthews handled the recovery without a hitch. Jamie Wood did a great job working with our insurance company to ensure they covered all the necessary work. Phillip Love did a great job handing all the many project management details of the actual work. When the job wasn’t perfect, he brought in the carpenter and the insulation installers to fix the problems and get everything perfect. Summer Healey went to bat for us getting our mortgage holder to sign off on the insurance check, which is another detailed process.

Restore Pro was professional and easy to work with though out.

My home had a major water leak that my wife noticed when she woke up at 4:30 AM one morning. I called my insurance company who recommended RestorePro and they were out to my house quickly to start the mitigation and drying process. All of the employees that filtered through my house were very respectful and pleasant, and they worked efficiently and effectively. There was a slight oversight with the mitigation that I brought up with my restoration manager Andrew, he kept in touch with me about the issue and Connor, my mitigation manager, was quick to remedy the situation.

Once everything was dry Andrew kept in contact with me regularly, consistently providing updates on schedules and potential issues. He was out to my house on several occasions just for a quick visit to see how things were progressing. The crew under Andrew quickly restored my house to its former glory and were all also very pleasant to work with.

At one point I had an issue that required the owners assistance and he was very quick to address my concern and ease my mind.

All in all, everyone from RestorePro that I have come in contact with since my small disaster has been professional, polite, and efficient with their work - I would recommend them to anyone that requires a service they provide.

Restore was recommended to us after we had an unfortunate experience with an improper fridge install that caused mold and water damage to our hard wood floors. Restore immediately started working on our mold mitigation and did an excellent, professional job. They continually followed up with us on the project and were always on time. We are so thankful for them and working with us during our months of back and forth with the company that caused the damage!

Derrick and the RestorePro team were great to work with. They were professional and responsive to questions/concerns via text or email. The designer helped me pick out the perfect luxury vinyl tile flooring. Summer was very personable and kept me informed of the repair timeline and itemized costs. Honestly, my home looks better now than it did before the water leak.

We had a great experience working with RestorePro after our master toilet leaked and caused damage to the crawlspace, bathroom, and nearby closet space. Their team responded quickly, professionally, and took time to explain the process thoroughly. They worked with our homeowners insurance and streamlined the necessary repair work. Within a couple weeks we had a new bathroom floor, freshly laid carpet padding and base boards, and a dry, clean crawlspace. We could not recommend them more for these very unexpected times of need.

Restore Pro was recommended to me independently by two different contractors who don't know each other and that was my sign that these guys must know what they are doing. They really are the experts in disaster recovery. They handled the water mitigation from the flood with the upstairs bathroom that then caused water damage to a large chunk of downstairs. They came the same day the flood happened (within a couple hours) which is impressive to deploy a team that quickly. Blake the mitigation PM was on top of it.

Then came the remodeling which involved Jeff, the estimater, who really is a stand-up guy. He helped walk me through understanding a lot of the details behind what would get covered by the insurance and what wouldn't as well as the overall process of things to come.

Then I met Derrick the remodeling PM who was very responsive to my calls and texts on requesting updates to scheduling and when subcontractors would be showing up. The painters Ryan and Jessie were outstanding and really worked their magic to repair the walls/ceiling and paint it to look like the damage never happened. Their attention to detail is really to be commended. Hernandes and his team sanded down all the wood floors and applied new stain (also filling in any old scuffs and holes) making 30-year hardwoods look like new. I don't recall the carpenter's name (there's so many names to remember!) but he also worked some magic to get the vanity installed because the supply lines originally weren't fitting so we luckily avoided an expensive plumber bill. Carolina Plumbing and Sawyer Electric finished everything up nicely with the plumbing and electric. By the time everything was done, it looked like a brand new home and that the damage never happened.

Lastly, Summer, the care coordinator, was there from beginning to end to address any questions or concerns or when things got stuck with the insurance or other scheduling issues. She was the absolute sweetest and really did care about making sure all my concerns were addressed.

I wouldn't hesitate to recommend them if you ever need to recover from a flood. They will ensure everything gets back to the way it was before and more.

I recently had a sewer backup in my home which required the removal and reconstruction of a good portion of my downstairs living area including a bathroom and hardwood floors. My homeowners insurance provided me with a list of a half dozen local companies and I interviewed the three with the highest ratings here on google. RestorePro Reconstruction stood out - they were the only one that did not seem preoccupied with increasing the scope and size of the job - and instead only were interested in getting it done right. Everyone I dealt with was professional, competent and responsive. They utilized specialists for all required work: sheetrock, hardwood flooring, cabinetry and trim - and all were talented and did excellent quality work. Special thanks to my project coordinator, Derrick. He was very well organized, highly responsive and a quality person. I highly recommend this company.

We had a kitchen accident. Our wooden floors were damaged and required a complete refinish. We choose to use RestorePro and could not be happier with the service and the results.

RestorePro was with us from the beginning to the end. They were a huge assistance with the claim process. Once we started the work every phase of work happened on time. RestorePro's team was very well coordinated. Their communication with us was accurate and expeditious. If we ever had any question, they were answered quickly.

Our floor guy, Hernandez was very helpful. He applied multiple samples of finish to our floor and guided us to a great choice!

The entire team (and they have a big team) of were honest, helpful and conscientious. I highly recommend RestorePro to help with your home repair!

This is a quality organization with top notch personnel. After some water damage caused by a leak in a second story commode, my insurance company dispatched Restore Pro. They arrived so quickly and assessed the damage. They immediately initiated a restoration and brought in equipment to dry out the affected areas. This took a week but they came each day to check the progress. Once this was done, the ceiling was repaired, sanded, and repainted. This was all completed, clean up done, and inspected by Phillip! He went to great pains each step of the way to be sure I was happy and satisfied with the work performed.
Everyone from start to finish were quality, patient, and courteous individuals. They know their business and are very professional at it.
My highest regard to Phillip, Jake, Paco, as well as several gentlemen whose names escape me presently but we're instrumental in drying out the initial damage.
If you have the misfortune of needing such an organization due to damage, find out if your insurance company can contract with Restore Pro. You will be extremely p!eased with them.
Thank you all at Restore Pro

After water damage in my rental property I called RestorePro and was assigned my project manager David Johnson. David showed up and immediately but me at ease with his professionalism and understanding of this very stressful situation. David managed the project and throughout the recovery he ensured that all work teams were on time and completed assignments with 100% satisfaction. David was always easy to contact and readily available to work out solutions to work schedules that fit my tenants timelines. Of course I hope that I will not need this type of service again, but if needed I will call David and RestorePro.

We had a terrible mold problem come up very suddenly while family had gone on vacation. The blinds and curtains were closed, AC and heat set so neither would come on. That with the addition of a water heater source hose leak was the perfect combination for mold. It grew out of control before we even knew it was there. I started calling companies well after normal business hours. Within 30 min of leaving a message with the answering service I received a call from Clark. He met with us quickly to get an estimate and then worked us into the schedule after Christmas. He and his crew showed up on time, were very professional and went above and beyond to take care of every item in the house. It was very important that nothing be thrown away so stuff they normally suggest disposing was bagged so we could go through it. We were very impressed with every aspect of working with RestorePro and would highly recommend them. If we ever need services they can provide we wouldn’t hesitate hire them again.

Derrick and Jamie were great to work with!

We had a HVAC leak that turned into a bigger ordeal than expected due to miscommunication between the mitigation company and our insurance company.

Once the work was approved, the project — which included installing new hardwood floors, putting in drywall, and painting the living and dining room — took about 3 weeks from start to finish. Throughout the whole process, the entire team was responsive, communicative, and extremely reliable.

Thank you again!

While I did not go with RestorePro for my mini disaster, my contact with them was top notch and professional. Jamie was outstanding when I spoke with him. I choice another company only because they got there first for an estimate and the damages were far less extensive than I original feared. I was out of town when the leak happened at one of my rental properties. Thankfully my tenants followed my instructions and migrated most of the water damage. Based on the other reviews, and my interaction with them, they are a top notch company.