Job Completion Survey - Restoration

I want to give kudos to William and Freddy. They came out and remediated some issues that we were having. They were quick and professional. I would recommend them to anyone looking for assistance

By far the greatest customer service I called to schedule an appointment. Spoke to Mitchell. very professional And respectful came to my office, introduce himself, we Walked three units in a matter of three days everything was taken cared of I was very satisfied with a quality of work by William and Arthur and the great communication skills Great company I’ll never go anywhere else Harry Rock Castro CEO Precision Auto Glass corporation

Sylvester and Cam came out to investigate where we had a pipe leak to be sure that water was dried up correctly and any mold issues seen was quickly taken care of. They followed through with their job to return back for the drying machines. Cleaned up after themselves. Were professional and kind.

I had a Water leakage in my attic to living room and crawlspace, the team members from Restorepro promptly take action in leadership of Ms Ashley, and team members Mr Zavori and Mr Francisco did the fantastic job and remove the water and dry out place nicely.. keep up good work….

RestorePro has been a trusted partner for over a decade and has saved our properties from extensive damage by their timeliness and wealth of knowledge as it pertains to remediation. Dave Smith is our contact in NC and I would highly recommend him for any issues related to flooding or fire damage. Top notch service you can count on!

Always a pleasure working with RestorePro! We had Cam come out today to take some readings for us and he was fantastic. Extremely friendly, professional, and knowledgeable. He made everything a breeze for us!

From my first call they were very professional and I spoke with Antonio and then over the next few days Leo handled my account. They sent a team within an hour and 25 minutes and I know this because Ragin who you see also in the picture called me to let me know here ETA. Over the next few days I've watched Ragin, , Mario and Juan mitigate my bathroom flood damages which affected the whole downstairs and HVAC. They always showed up when they said they would they put in all the right equipment. They did all the right mitigation. They took extreme care with the contents of my home and really went above and beyond to be incredibly professional and great at their work. They did all of this work under the house in the summer. Heat of North Carolina did not complain once in fact one day they showed up just before 9 AM. Only took a half hour lunch and didn't leave till past 6 o'clock in the evening to make sure the work was done to rip up all the hardwood floor floors. When you're under a stressful situation, it's nice to have smiling friendly people to help you through it and keep the situation calm. Very grateful and as you can tell by this post, I highly recommend them to anyone in need.

RestorePro Reconstruction did an outstanding job helping us after our home was damaged by a fire. From the very beginning, their communication was excellent. They kept us informed throughout the entire process, answered our questions promptly, and made a stressful situation much easier to navigate. What impressed us most was how quickly they responded to secure and protect our home before the weather could cause additional damage. Their professionalism, attention to detail, and sense of urgency gave us a lot of confidence that our home was in good hands. They also completed the work exactly when they said they would, and the quality of the finished job exceeded our expectations. It's refreshing to work with a company that follows through on its commitments and truly cares about doing the job right. I highly recommend RestorePro Reconstruction to anyone in need of restoration or reconstruction services.

Bricen and Kyle were fantastic. Extremely knowledgeable and very professional. They even commented that they would stay as long it took to fix the issue we had. I would highly recommend RestorePro and Bricen and Kyle. Exceptional service!

• How was your experience with the first phone call to the company?
• Was our staff friendly and courteous throughout the duration of the work?
• Please rate the quality of service you received?

Comment: Had a house fire on Feb 7 2026 jeff gordon came out talked to me he eas very reassuring was a tremendous help all the way thru him.and Kennedy Beck were amazing they done a wonderful job and finished it almost 2 months ahead of time would highly recommend this business they are super!!

We called RestorePro to help with remediation after a flood in our kitchen. They responsed quickly, were very thorough and efficient in taking care of the problem. Ashley was wonderful in overseeing the project and the guys that came out to do the work were superb. Highly recommend.

Restore Pro came out to my house and cleaned up a busted fresh water pipe that flooded my upstairs and leaked thru the duct work. Sylvester and CAM were my 2 technicians, and they were wonderful. Very professional, from their Introduction and explanation of their findings and what their plan would be going forward. When they were ready to leave. I completely understood everything they had told me. I would definitely call this company again and if they are available, I'll ask for Sylvester and CAM.

We are in the water remediation stage. So far we have dealt with Antonio coming to the house twice. He is punctual, professional, and very willing to answer questions and concerns. The reconstruction/repair won't start until next week. We are very pleased with how quickly they have come once they got the green light from our insurance. The one thing they could do better is set an appointment a little bit further ahead. We were called first thing in the morning for that day or the next. It would have been nice to know ahead of time that the blowers and dehumidifier would be so loud and pretty much necessitate not cooking since it's a kitchen issue. Concerning price, we just know our deductible and the insurance should cover the rest.

I’m so happy I found Bellingham Oriental Rug Cleaning! They are so great to work with - They treated me and my hundred year-old rug with respect and care, and accommodated my drop-off and pick-up schedules. Mike is experienced in specialty rugs. He respects their history and the skill that went into making them, takes pride in his work restoring their beauty, and generously shares tips on how to care for them. I would not trust my rugs or carpets with anyone else. Thank you Mike! 😊

We recently used RestorePro and had a great experience. Their team was professional, responsive, and easy to work with throughout the entire process. Communication was clear, they showed up when expected, and took the time to explain everything along the way. The quality of the work was excellent, and they made a stressful situation much easier to handle. I really appreciated their professionalism and attention to detail. I would definitely recommend them to anyone needing restoration or repair services.

I cannot say enough amazing things about Restore Pro and the incredible job they did after our water leak on January 1st. From the very beginning, their team was professional, responsive, knowledgeable, and genuinely caring during a very stressful situation. They arrived quickly, explained every step of the process, and made us feel confident that everything was under control. Their attention to detail, communication, and quality of work exceeded every expectation we had. They treated our home with such care and respect, and the final results were absolutely outstanding. Tim, Cam, Katie, Mitch, Henry and Ashley were on top of everything from day 1! They worked with us through every single detail! Jamie Wood did an amazing job helping us to navigate with Insurance and keeping us informed on the process. What could have been a nightmare turned into a smooth and reassuring experience because of Restore Pro. Their team went above and beyond to make sure everything was restored perfectly, and their customer service was truly top-notch. Our project manager, Ryan Soule, was truly AMAZING!!!! He exceeded our expectations of handling all of this. He was always there when we called or needed him and he took care of any and everything that needed to be done. Every single detail! If you ever need help after water damage or a leak, I highly recommend Restore Pro. They are honest, dependable, hardworking, and truly exceptional at what they do. We are beyond grateful for their help and would give them 10 stars if we could!

Ryan and his crew, Donny and Bryson, did a remarkable job repairing our property after water damage. Repairs after an insurance claim are stressful and always a hassle, but the RestorePro crew did a great job communicating and following through with quality work. That helped make the best of a bad situation. The work included repairing some structural joists in the crawlspace and that was done to perfection. (Their work was recently inspected by a structural engineer and received a big thumbs up.) Thank you for all the help!

William, Jordan, Freddy, and Sylvester were outstanding! The team was Excellent, Professional, responsive and efficient from start to finish. They did amazing work and made a stressful situation much easier. Highly recommend!

Jahir and Mario did great work drying out multiple rooms of the house after a burst water valve in the laundry room. They setup all the equipment in a timely & efficient manner, and were extremely patient and kind in answering all questions regarding the process to make sure I knew what was happening. Came back the next day to test the moisture levels again and removed some of the equipment that was no longer needed. Very pleased with the work to this point.

We had a great experience working with Restore Pro Reconstruction during a very stressful situation. Tim, Juan, and Ashley were all incredibly respectful, professional, and communicative throughout the entire process. From the initial assessment of the damages to working through solutions and repairs, they kept us informed every step of the way and made sure all of our questions were answered.

Great service! Very knowledgeable and professional:

Very professional and efficient.

Overall great work. There was some degreaser spots left on the wall and some debris in the bathroom.