Job Completion Survey - Restoration

RestorePro is a really good company that genuinely cares about the outcome of the work on your home.

We had two separate water damage issues in our house and used RestorePro both times to dry out the damage and put our house back together.

Having talked to several people about the restoration industry, it’s clear there are some shady companies out there. Do yourself a favor and choose RestorePro.

Biggest reasons we liked them:
- The project moves quickly
- They handle everything (water mitigation, packing out items in your home if needed, and all elements of reconstruction are subcontracted). This does mean you’re dependent on the quality of the subcontractor, but they’ll also work with you to have your own contractor handle a certain part of the job if you’d prefer... as an example, we had our own painter, and RestorePro simply removed this service line item and completed the rest of the job. This sort of flexibility is wonderful).
- They guarantee the quality of the work, and they follow through on the guarantee. I can confirm this. There was a portion of our first project that we didn’t love, and they fixed the issue at no cost (and to our satisfaction).

Bottom line: in any of these types of unfortunate situations for home owners, the project simply isn’t going to go perfectly. There are just too many tiny details, so be prepared to stay involved and take ownership over the results. But that’s going to be the case with ANY restoration company.

RestorePro delivers what really matters: a commitment to quality results in a timely fashion. I absolutely recommend their services.

Our experience with RestorePro was fantastic. I would 100% recommend calling them for help. Once we discovered our water leak upstairs their mitigation team was here in no time (on a Friday night).
Phillip was professional, friendly and helped me understand the process of what would be taking place to fix and repair our home. I could tell each and every employee I met was selected because of their professionalism and attention to detail.
The finished product was beyond our expectations. I'm really picky about the work that is done in my home, notice all the details and was impressed with the finished result.
Their team worked with easily with our insurance. When I told my agent who we called she said "Oh, you're in good hands, they're great!"
I couldn't agree more.
Thank you for the work you did in our home. If you are looking for a professional, relaiable and quality restoration company, call RestorePro.

Corey, Kevon and the entire crew were professional, friendly, and always on time. Communication via phone, email, text was great, too. We had water damage from a toilet leak. They completed the mitigation and we are now moving forward with the restoration project. I highly recommend RestorePro.

I highly recommend David and his team. They were recommended by our insurance and we were nervous because the last time we needed someone, it not a good experience. But we couldn’t be more grateful. This was like night and day. From the moment they were called until they finished the job, complete professionalism and knowledge. Also very personable and easy to work with. Our washer flooded our downstairs and the flooring had to be pulled up, dried and treated, and then replaced. They made the whole process a total breeze. Our new floors are even more beautiful than what we started with. We are very pleased and will always use /recommend them for any future needs.

I highly recommend David and his team. They were recommended by our insurance and we were nervous because the last time we needed someone, it not a good experience. But we couldn’t be more grateful. This was like night and day. From the moment they were called until they finished the job, complete professionalism and knowledge. Also very personable and easy to work with. Our washer flooded our downstairs and the flooring had to be pulled up, dried and treated, and then replaced. They made the whole process a total breeze. Our new floors are even more beautiful than what we started with. We are very pleased and will always use /recommend them for any future needs.

It is difficult to give one review because there were multiple teams involved in our recovery. The Mitigation Team and the Moving In/Out Team were spectacular. They both get 5 stars in every area. The Moving In/Out Team was especially excellent as they took care of our every need and did so immediately and punctually in each case.

The Restoration team from RestorePro was also extremely accommodating but punctuality and responsiveness were not quite as good. But the quality of the sub-contractor they chose to re-finish our floors was the killer for this project. The man who owned that company did not follow very clearly stated face-to-face instructions and then lied to us about the results his company produced. I believe that RestorePro will never use that contractor again but we are still left with a result that is not what we were promised and not what we had prior to the water damage. To their credit, RestorePro has made every attempt short of starting over from scratch to remedy the bumbling of this contractor - but if you have had floors done before you know how disruptive it is to your life - you literally have to move out for weeks and live elswhere... Given our age and the impact of this on quality of life, we chose to just live with the inferior floors - I can't blame RestorePro for that but we have been working this problem for 6 months and just do not want to start over - no matter the cost!

Would I use RestorePro again? Absolutely, but I would not rely solely on the restoration project manager to ensure that things were being done correctly - I would be personally involved at every days work - the project manager we were assigned was young and did not stay on the project every day with the poor contractor. He trusted the poor contractor and I trusted him - both of us made a mistake. The young project manager is a great person and will learn a lot from this project. I would be glad to use him again, but we caught him at a bad time in his maturation on this project. The dishonest contractor mislead him as well as us - listening intently as we explained what we expected from him and then not even showing up when his workers did the work - we showed him we wanted gloss floors - his workers used semi-gloss poly - then he lied to us and told us that it was gloss - like we were idiots - saying gloss required multiple coats and our insurance would not cover that - all a lie! Sometimes, one bad apple can spoil the whole works! This was one of those times!

RestorePro is good - just be sure you get the right sub-contractors on your project!

Please please if you are looking for a restoration conpany, I highly recommend Restorepro Reconstruction. They are wonderful, very customer oriented. Two young men Aaron and James that came to my residence went above and beyond the call of duty. I'm elderly with health issues they were so considerate of me and my health issues, wonderful job and wonderful company.

Great customer service. They treated my house and me with; care and respect. When they cleaned up at the end of the day, they even changed the water in the dog dish. They do things right, because it is right.

We had mold in our upstairs bathroom and they completed the restoration very fast. They were also very nice, respectful and pleasant. After completing they cleaned up very nicely as well. I believe they cleaned my bathroom better than me. LOL!!!!

The siding on one side of my home was damaged by fire. Restore Pro work with my insurance company and got the siding replaced on my entire house. They did an excellent job and it looks GREAT!! Thanks!!

Very good experience. Our coordinator Derrick was very thorough and detailed. He was also super responsive and flexible about getting the job done around our schedule. I highly recommend this company.

Our LR ceiling fell in on a cold Sunday morning. My insurance company gave me the name of a national chain and RestorePro. The national chain called first, but said since it was still raining there was nothing to do until Monday and he would call back then. Then RestorePro called and, within 90 minutes, there were about ten men at my house placing fans and dehumidifiers and covering my roof with a tarp. Thank you David Johnson and the whole team at RestorePro!

I worked with Sue, Ashley. Lauren, and their crew after a fire in my apartment building forced me to move. During an extremely stressful time, I was very glad to have such a trustworthy and capable team to make the process of recovering and moving my salvageable goods as stress-free as possible. They were extremely professional and helpful. Even before I signed a contract, Sue was gracious enough to give me guidance and advice, which was much appreciated as I was having trouble getting answers from my insurance company. Overall very positive experience.

So grateful for RestorePro and all their hard work. Highly recommend!

They were super fast and courteous, very professional and informative every step of the way.

Positive
Responsiveness, Punctuality, Professionalism

Services
Water damage-related clean-up and repair

RestorePro responded quickly to flooding that occurred at my house on the 4th of July. The team showed up, took control of the situation, and put my mind at ease.
Definitely will use them again!

Very Professional. Exceeded Expectations. Will use for future projects. Also cleaned up the their mess when done

RestorePro did an awesome job, great customer service.

Made the best of a bad situation. These guys are awesome, I would highly recommend!

My insurance claim adjuster referred me to RestorePro after the initial company that I choose to help me couldn’t meet me timeline. I had a bathroom shower leak that was leaking through the tiles that affected the lower level bathroom. When the tiles were lifted up to assess the damages, the results were really bad as part of my subfloor was rotted. I was really stressed about this happening since I recently just purchased my home.

When I contacted RestorePro I spoke with Summer and she was very professional and kept in touch with me throughout the entire process. She sent Jamie out who assessed the damages. He went over the repairs that would be needed and wrote up a quote for me on the same day. After assessing the damages, a quote and a timeline was giving to me. I agreed to everything as it was reasonable and very fair. I was then assigned Phillip Love as my project Manager. Philip was the best project manager that I could ever ask for. He really helped my wife and I overcome our anxiety with this process. He was very organized, detailed, professional and he always kept in touch with me to keep us updated with the process. He went above and beyond to make sure that we got back our home to its original condition with no disappointments. Phil was very patient with me and I really appreciate that since I was a challenge customer who was particular in my needs. He was so patient with us when we were picking out our new tiles and choosing our new paint color. He was very knowledgeable in his work which helped us make confident decisions. At the end of the project Phil went over all my repairs to confirm that we were happy and satisfied with everything. Overall everyone who I made contact with at RestorePro Reconstruction had great customer service and was very caring to a customer who was stressed.

We had the misfortune of a dishwasher leak which resulted in our entire kitchen, dining room, and kitchen nook flooding. Through our insurance company, USAA, we used this company for the repairs. RestorePro did all the repair work start to finish and we couldn’t be happier. All the workers in and out of our home were so polite, courteous and amazing at their jobs. From the mitigation (drying and tearing out) to the final laying of the new wood floor we couldn’t have asked for a nicer crew of workers! Thank you RestorePro for a job well done!