Job Completion Survey - Restoration

We recently used RestorePro to move out of our apartment after a fire and they packed and moved everything and made the whole experience much less stressful for us. The team were all kind and helpful people and they were really great to work with. Sue was in contact with us to make sure we got everything we needed on our schedule and Ashley and her movers made the actual move a breeze.

David Johnson, Project Manager was at our home within 24 hours after a previous contractor decided not to continue job. Aaron met with me several times to make sure floors and carpet were what we wanted and to go through step by step the process of restoring our home. Once work started, progress was made quickly. When we stopped by, Scott and workers were friendly and let us know what they were doing. Did not make us feel we were in the way or bothering them while they worked. They went above and beyond to get us back into our home. Thank all of you for a job well done!

RestorePro Reconstruction repaired structural damage to our garage and we are thrilled with the results. Everyone I spoke to (Amanda, the customer coordinator; Jamie, the adjuster; and Andrew, the project manager) were professional, courteous, friendly and treated me like a valued customer. The repair work was done when promised, and they kept the lines of communication open, which in my opinion, is extremely important for a service provider. I highly recommend them. Thank you for a job well done!

RestorePro’s team was excellent. We had hardwood floor and basement ceiling damage resulting from plumbing leak. RestorePro handled the entire project from beginning to end, including initial damage remediation, packing, storage, unpacking of furniture, repair and refinish hardwood floor and basement ceiling and related plumbing. They were very professional and I would trust them again to work on my home. We had some minor finishing issues at the end, and they came back to repair and finish them to our satisfaction. I would highly recommend RestorePro.

• How was your experience with the first phone call to the company?
• Please rate the quality of service you received?
• Was our staff friendly and courteous throughout the duration of the work?

Comment: We had significant water damage in our kitchen and a room upstairs from a pipe break. I was extremely happy with the level of the work, the attention to details and the communication. Michelle Amanatides was my project manager and I can't say enough good things about her communication, compassion and professionalism. Ask to work with her and you will be very happy. I was referred to RestorePro by my plumber and I am glad I was, they did a great job.

Great service and extremely prompt. Courteous staff who pay close attention to details. They helped us deal with a plumbing leak that caused damage on two floors of our home.

RestorePro did both the water remediation and the reconstruction at my home after a water leak. They came out right away and were terrific in ensuring that everything was repaired to a condition that was better than before.

Blake just came to assess damage and I can’t praise him enough. Extremely professional, on time. He called first and changed his schedule to accommodate mine! Very informative and eased my nerves about the damage! Thank you! Highly recommend t anyone and will use again 100%.

David Johnson, Project Manager did a great job for me. He oversaw a kitchen mold problem in our kitchen and oversaw taking out a kitchen sink and cabinets and having the new reinstalled.

We had such a positive experience working with the water damage restoration, mold remediation, and packing/storage RestorePro professionals! Sue, Steve, Matt and others were amazing!

During this initial visit with Jamie and Chesley, I was thrilled at their efficiency and professionalism. I look forward to having them continue to give me a positive outlook during this very stressful time. Too bad I did
not begin with them as I was standing ankle deep in water and was not given the choice of choosing. Thank you, Marion Blackburn.

As a business, owner I was impressed with the professionalism shown by RestorePro Reconstruction. I have lots of experience dealing with companies and I'd say RPR is at the top of my list. Scheduling was easy and quick. Luckily I didn't have anything to worry about and Steve was straight forward about that and didn't try to sell me something I didn't need. I highly recommend RPR.

I found Steve to be both knowledgeable and professional. He spoke about the problem in a way easy to understand. He offered advice that was thoughtful. He was so kind, compassionate and a good listener. He warned me about potential pitfalls in a thoughtful way. I would recommend PrestorePro without reservations.

Used them on a home we were working on, great support. Steve was amazingly responsive.

Great job wonderful company they always kept me informed along the way and the restoration was beautiful

I had a water leak and RestorPro swooped in and very professionally repaired all the damage as if nothing ever happened.
Amazing team and wonderful people.
Thank you so much :)

First off, I am generally not a person who leaves a review, good or bad, but in the case of RestorePro I felt I had to leave a review because the service and quality of the of the work was incredible.

We experienced a sewer line backup that led to most for our downstairs being ripped out. We started working through our insurance company and they initially recommended a couple of other options to work through but after meeting with them something was a bit off. I reached out to a neighbor, who is a builder, and he recommended calling Luke Wind at RestorePro.

From initial contact with Luke it was a completely different experience. He came over, walked through our house and was very straightforward on what needed to be done and the time from we could expect it to be done by.

In almost every circumstance, when working with a contractor, they never finish up when they say they will. RestorePro finished on time! And the work was phenomenal. We have some very intricate molding that I thought may be a challenge but wasn’t for the RestorePro crew.

My family and I were in the house for most for the restoration and we can’t emphasize what a great crew that RestorePro has working for them. Not only was the quality fantastic, as previously mentioned, but we also felt extremely comfortable with every single member of the team and how detail oriented they were.

I highly recommend working with RestorePro.

The entire RestorePro team...thank you for all of your efforts.

RestorePro came immediately when we had a water leak and did a great job drying out the house quickly and removing what could not be dried or saved. The mitigation project manager, Blake Matthews and contents manager, Sue Williams, were great to work with. When we had some issues during repairs, our Client Care Coordinator, Joy Bakker, was wonderful and kept us updated and made sure progress got back on track.

RestorePro came the same day we notified them of a water leak on our third floor. They started drying and removing material that coulld not be salvaged immediately. To replace and repair would take 3 weeks, but I never felt more at ease during this time because of the professionalism and customer service that I recieved. Derrick , my Project Manager was always available, checking on the progress, and making sure I was pleased with the work. Three weeks later floor replaced, walls and ceilings repaired and painted,and I'm happy, In a stressful situation I couldn't ask for a better team of people to work with. I will strongly recommend RestorePro.

I recently had a water issue that dropped the ceiling in my dining room. I called RestorePro at the suggestion of my insurance carrier..Almost immediately Mr Don Anderson was at my home which was on a weekend.
He did a great job
.During reconstruction I dealt with Amanda. She was very responsive to any question and occasionally called for support and to ask if any thing was needed. This was greatly appreciated.
Derrick Taylor was in charge of reconstruction. I was amazed on frequent calls to him he always answered on the first ring. He called frequently to keep me informed. He also looked at the smallest detail and made sure it was done correctly . It was a pleasure to work with him and made my negative situation easier. I highly recommend them.
Bob S

Derrick was our project manager and he did an awesome job! We had water damage from under the kitchen sink which ruined the hardwood flooring. I particularly liked that Derrick kept in touch with us throughout the process. He would come over to check on the progress and answer our questions. Always helpful and polite and always answered calls and texts. My husband who is picky, is pleased with the professional way RestorePro took care of us.

Horror stories that I have heard about restoration companies made me hesitant to call one. But my experience with RestorePro could not have been better. They did what they promised and when they promised. If I could give them six stars I would!!

RestorePro did a great job restoring our house after our dishwasher leaked and ruined our hard wood floors. They had to pull out the floor and some cabinets to dry things out, then replace the entire downstairs flooring. The job was done professionally and about as fast as can be expected. They damaged some paint during the drying out phase, and painted the entire room to fix the problem. We asked them to do some extra things like replace the kitchen sink and faucet and they were happy to do so. Communication was not a problem. We always knew what was happening and they responded promptly to our questions. They have a good working relationship with our insurance company, which made things go smoothly. Except for living without a kitchen sink for awhile it was a pretty painless process. I would highly recommend RestorePro.

We had a door repair, floor repair and painting done. The overall customer service and management by Michelle was excellent. The appraisal done by Don was very efficient and professional. The work done by Donny and Mark was great. Just had an issue with a vendor, but otherwise the service was high quality and absolutely a 5 star rating.

In addition, Michele and Donny really went above and beyond in getting our home safe and secure after the initial damage. This was really important to us, and throughout the repairs they really showed that they cared about our home and safety. That is priceless.

Overall, I'd absolutely recommend RestorePro due to their customer service and high quality, friendly and professional staff. I highly recommend working with project manager Michelle.