Job Completion Survey - Restoration

Positive
Responsiveness, Quality

Great work, fast response and most importantly great people! Will always recommend!

Positive
Responsiveness, Punctuality, Quality, Professionalism

Fantastic remediation team. They were there in a matter of hours from when I made the first call.

Positive
Responsiveness, Punctuality, Quality, Professionalism, Value

Services
Water damage-related clean-up and repair

Positive
Responsiveness, Professionalism

Services
Water damage-related clean-up and repair

Great customer service, very quick to respond and gives detailed estimate for repairs.

Corey R. and the restore team did an excellent job removing the damaged areas in my home. I was very happy with Corey's responsiveness and clear communication about the work to be done. Corey's team also did a great job removing the mold and clean up in my crawlspace. They were very professional. I would highly recommend RestorePro to anyone in the area and recommend working with Corey and his team.

Services
Water damage-related clean-up and repair

The team at RestorePro who remediated my flooded basement were professional and responsive and I'm very pleased with the finished product.

Restore Pro was sent by our home builder to repair water damage from a leak through our stone mortar. We had incurred significant damage to our guest bedroom closet. Josh and his crew made sure that all areas were disinfected & completely dry before replacing the plywood, insulation, baseboards, & drywall! They replaced the racks & painted the closet. It’s as if nothing ever happened! We highly recommend Restore Pro for any restoration project needs. They’re professional, personable, thorough, and extremely competent. In this pandemic era, they were totally compliant with health and safety precautions. Thank you RestorePro!!!

One day, I came home from work thinking I'd be able to relax. Instead, I came inside to rain pouring down from the kitchen ceiling because my son left on the bathroom faucet all day (9+ hours).

I never had to deal with this before, so I googled and chose RestorePro based on all the positive reviews.

From start to finish, it was an incredibly positive experience. They successfully completed the mitigation and then worked with me through the entire reconstruction to make sure that 1) quality work was done 2) we could upgrade where I wanted while being very transparent about cost and 3) that my home and my family were treated with respect.

If we have to go through a process like this again, I would 100% hire them again.

In my experience, Restore Pro is professional, responsive, honest, and does excellent work. I would highly recommend their services.

They did a great job fixing our leaky window. Andrew lead a professional crew to get the job done right. I would definitely go with them again!

My husband and I were very pleased with the work performed by RestorePro under the direction of their Project Manager, Phillip Love. Throughout the restoration process, whether it was issues related to flooring, plumbing, electricity, or cabinetry repairs, Phillip was excellent in both coordinating the sequential activities needed to put our kitchen back together and in proactively keeping us advised of upcoming schedule changes that might be needed. We highly recommend this company and especially any repairs that would be undertaken under the supervision of Phillip Love. Very professional, very courteous, and very responsive to any questions that we might ask throughout this process. Thanks for a first class job!

Bobby H. was the project manager for repairs done to my property due to water damage. I was on a time crunch to get the job completed and Bobby did an absolutely fantastic job to meet the deadline. Bobby was friendly, professional, communicative, and honest. I really enjoyed working with him and appreciated his honest and accurate work. He did a great job coordinating with all of the different parties involved (plumbing, floors, granite, drywall, painter, etc.). The work done by the contractors was excellent and my property looks fantastic. I cannot thank Bobby and RestorePro enough!

Corey R. and the restore team did a great job removing the damaged areas in my home. I was very happy with Corey's responsiveness and clear communication about the work to be done. Corey's team also did a great job, they were very professional and clean. I would highly recommend RestorePro to anyone in the area and recommend working specifically with Corey as well.

RestorePro performed cleanup in my daughter’s townhome following a fire that occurred in the unit next door to hers. We were referred to RestorePro by our insurance agent and chose them to perform the work over the other companies we consulted. We worked with Sue, the contents manager, who was extremely professional, provided realistic guidance and recommendations, and was quick to respond and followup on all of our questions and requests. The team who performed the interior cleanup arrived on time, was exceptionally thorough, and careful. We would highly recommend RestorePro to anyone who needs any type of restoration services.

When our washing machine flooded our home, our insurance company contacted Restore Pro for water mitigation. David and his team arrived promptly and had things drying very quickly. They came by several times to check on the drying process. Due to their great work we decided to also use them for our repairs. David was easy to communicate with and went out of his way to help us make decisions about the repairs. The team was extremely professional and friendly. The repairs were completed promptly and done to the greatest detail. My husband and I agree things look even better than when we bought the home. Would certainly recommend RestorePro!!

Unfortunately, our washer flooded again! (July 2020) This time we had the pleasure of working with David Johnson and Tracy Byrd. They were both extremely responsive and were very easy to communicate with. Everyone showed up on time and contacted me ahead of time when they were to arrive. Tracy really listened to exactly what I would like to see and his team made it happen. I really felt supported in my wishes for the space that needed to be reconstructed. Noel's team arrived promptly every morning to get working on our project and stayed to get it completed. I am very happy with all of the people who worked on our project and highly recommend them!

After getting a recommendation from a neighbor, I called RestorePro. Corey and his team were fantastic. They came out quickly when we had a water leak in our garage ceiling and continued to return every day to check the progress until it was dry. I would be happy to recommend them to friends and family.

I was pleasantly surprised with the service from the beginning of my interaction with RestorePro.
I had a water leak in an upstairs bathroom that ran overnight, therefore I didn't notice it until morning. There were multiple areas upstairs affected, fortunately the only downstairs area affected was the garage. That being said, the repair was going to be costly.
Initially my insurance company(if I were reviewing them at this time, it would not be 5 stars) balked at the quote. RestorePro worked with my insurance company on my behalf and was able to justify all expenses. The insurance company responded the next day and accepted the estimate.
As far as the repair, the workmanship was beyond reproach. High quality, on time as scheduled, with very respectful employees. They treated my home as if it was their own. With the pandemic, my boys and I were home a lot during the restoration. They treated my family with upmost respect, while doing high quality work.
One of the main things that I was pleased about was the communication provided. Bobby Head was the project manager. With me never going through a project like this, I had a lot of questions, some of which were probably simplistic in nature. He was very patient with me and my questions. If I had a question, he was accessible to me by phone, text, or email. The turn around time with his responses was minutes to less than 10 to 12 hours. If I reached out to him late in the day(after 6), I would generally have a response by 8 or 9 the next morning.
I really appreciated the emails at the beginning of the week with the plans for the week. Letting me know what was going to be done, and who may be working in the house.
I highly recommend RestorePro. They are not neccesarily someone you would like to meet, but they are an incredible group of people to have in your corner when you need them.

This company was referred to us by our Insurance company after rain had got into our house due to poor roof design. Initially the communication was great and then once we decided to use them, the communication fell off. We reached out to our insurance company and the communication picked back up to where we started off. The expectation and promise was that we would be back in our house by thanksgiving after moving our entire bottom floor out to get the entire ground floor flooring replaced. We have been back in our house for the last 2 days and the work performed has exceeded expectations. We are very happy with the work they have done and thanksgiving is less than 48hrs away. Despite the communication breakdown in the middle, I feel very confident in using this company again in the future because of the how great the work was that they performed. They also kept their promise in ensuring that we returned to our house before thanksgiving. Outstanding work!!

David Johnson and his team were quick to come to my house and set my mind at ease about my main water leak. They came immediately and did the entire mitigation removal of wet flooring and wall. They were kind and very helpful with all the information on my dry out. I knew they had my welfare in mind. I will be replacing the flooring and the other repair work through their contracting services. What a wonderful feeling knowing it will all be done to the highest of standards!
Kim Schiffers

RestorePro responded immediately when informed of our water damages. Andrew sat with me and explained their process while explaining to me how he would be the "middle man" between my insurance company and me in case any issues arose. All the individual work crews who assisted in the repairs of the damages were punctual, extremely professional, and always made sure we were not inconvenienced to the best of their abilities. Upon completion of the project, my master bathroom looked better than when I purchased my house new in 2001. It was a pleasure working with Andrew and I especially liked the fact that he was honest with me from the beginning to the end of the project.

RestorePro was recommended to me by my plumber after they repaired a split waterline that had damaged our bathroom and hallways. RestorePro was on site within two hours of my call. Corey and his team put my mind at ease almost immediately with their confidence and clear communication. They shared the remediation plan, their rationale, and their expected timelines--all were spot on through the process. I appreciate them valuing the trust we put in them and delivering on their promises.

We had a major dishwasher leak and had to replace most of our downstairs flooring. Our insurance company recommended RestorePro. I honestly expected it to be a nightmare. We have 5 little kids, we both work, and have very busy schedules. Everyone we worked with at Restore Pro was amazing. The mitigation staff were considerate of our space and worked very hard to get things done quickly. Michelle, our project manager, was especially great. She gave us daily updates and communication, and we always felt like she put our interests first. She was able to schedule our repairs quickly and did most of the work while we were gone on vacation. The work that was done was high quality and came with a great warranty. When we pointed out minor concerns with the work that was done, they were not defensive at all and they were quick to make sure things were done right. I have never worked with contractors that are this easy to work with and all the work was done more quickly than I would've thought possible. If we ever have a problem again we have their number on speed dial.

Update: A year later we had an issue with a custom shower that leaked into our living room. Speed dialed Michelle and the gang. True to form they've come through again. Project is almost done and everything really has come together. Quick. Solid. So easy to work with. Thanks Restore Pro!!