Job Completion Survey - Restoration

I’ve had the pleasure of working with John C. For the last 2 weeks and he has made this process so easy! I was terrified because this is my first time dealing with water damage, but John and this company put me at ease! I highly recommend John C & the Restore Pro company!

Michael and her team have been most helpful with our big job! Thanks Greenville Restore Pro Team!

Michael and her team have been amazing to work with! We appreciate all the hard work you guys have put in!

GLORIA SAVED OUR MARRIAGE😅. Seriously she changed the appearance throughout the whole house to the point where it looks brand new in every room. Her expertise guidance and advice deserves recognition, while her facilitation skills are the best I have ever seen in my life. Restore Pro has a gem on their premises!

Josh Goins and Leo & Team were awesome! Great knowledge about the industry and always put the customer first. Leo’s attention to detail and empathy about the water loss was impressive. 5 Stars!

I hired RestorePro after a water leak from the upstairs bathroom.
The team for the water mitigation responded quickly and started straight away. They also took care of the restoration and they were amazing, very professional. Especially the assigned project manager, Julio Bermeo, was outstanding. They really understand the discomfort situation you are in with the water damages and really put the customer needs first. They do everything they can do quick, in the right and best way.

If you will ever need a company to mitigate and restore from damages, Restore Pro is the company to hire. No Doubt 100% !!!!

RestorePro is my go to company for a variety of restoration needs, but especially water leaks. Not only do they quickly respond to my calls, but they provide prompt and comprehensive service. The techs always keep me updated throughout their work, and the admin team delivers thorough reports of the damages and scope of work for restoration. I've called on RestorePro for years as a trusted vendor. My direct representative, Austen Thompson, is always attentive to clients' needs and questions. Great organization, quality work, with top tier representation.

My insurance company recommended RestorePro, and within 12 hours after the fire at our home, we had 15 guys at our house, during a holiday weekend, putting a temporary roof on our home. The team has been very compassionate, friendly, responsive, and helpful during this traumatic event and process. I have selected them to do the rebuild, and we are just starting this process, and feel confident they will do good work.

RestorePro came in and started working on fixing my water damage. Corey was very nice, well they all were. All the guys that come by to work were helpful with answering my question and explaining the process. I would highly recommend RestorePro especially my crew very nice guys. Thanks Corey, Josh, Juan and Justin. They were always on time and good with the clean up.

Restore Pro was extremely responsive, thorough, and dedicated throughout. Our Project manager Josh, did a great job managing the work, coordinating other consultants and being responsive and very communicative with us. They were happy to assist with whatever we needed.

We had an amazing experience with RestorePro . The crews were top notch. They were efficient and had a high level of skill. They finished a big job in a timely manner and worked very hard to complete it with as little disruption to my mom as possible. I really can’t recommend this company any more highly.

RestorePro handled restoration of multiple rooms in our home after a second floor bathroom valve failed while we were out of town, causing extensive water damage in five rooms and the crawl space. Initial remediation had been done by another company that we weren't too pleased with, and our insurance company linked us up with RestorePro. This became something of a nightmare for them because of incompetence (and genuine weirdness) on the part of the insurance adjuster, who proved quite difficult for us as well as RestorePro to work with. Numerous individuals at the RestorePro home office in Durham were involved at several points along the way in efforts to deal with this compication and all but one of them were quite responsive and helpful in dealing with a variety of problems caused by the insurance adjuster.

The actual restoration work was handled wonderfully by our contract manager, Craig and his team. The work was high quality and we couldn't be happier. When we provided a detailed punch list of minor tweaks, as well as when we requested some interim course-adjustments (as we changed our minds), Craig was patient, highly responsive and on top of everything. Unlike some CMs, he was on site frequently to ensure things were being done and being done right. Anyone who has ever been though a home construction project knows that things inevitably don't always go exactly as planned. Whenever these sorts of things popped up, they were handled quickly and to our complete satisfaction.

We expected this was going to be a very trying experience owing to lingering supply chain problems from Covid, heavy demand for restoration services because of natural disasters, and a booming housing market. It turned out to be an unexpectedly happy experience. We credit Craig for most of that, and the overall efforts of the RestorePro team for the rest.

Absolutely professional from start to finish. They took care of each & everything. Identified the water leak & damage, worked with insurance, implemented immediate remediation measures and permanent restoration. Clear communication and quality work. Special shout out to Julio (Restore Pro), John (Aces up) and all their amazing workers. I m truly inspired with their entire team. Keep it up RestorePro !

We Were extremely pleased with RestorePro - Troy and his team (Ulises, Will, and Mario) provided outstanding service in the demolition of water damaged bathroom and mold remediation in the kitchen ceiling. Throughout the process, no damage was done to interior of our home, and they worked the entire day to complete the task at hand.
Troy was eager to please in all that he did. Not only was he professional, but also personable and kind. We are very thankful for Troy and his team and the great work that was done.

Leo and Victor came to finish mitigation work after another company did not work out.
The nicest guys and so professional.
They advised of each step they were doing as it was a big job. When leaving Leo showed pictures of the work done and explained next step.

Great to work with, especially Chad. Chad made sure his team to get the job done correctly. Thank you, Chad!

Isaac was absolutely wonderful to work with! Once insurance finally approved the damage from a neighboring HVAC leak, Isaac made sure the process to fix the floors, paint and do trim/molding work was speedy and efficient! He knew I was ready to have my home back to normal, and did an incredible job managing all of the moving pieces! I am so happy with how everything turned out, and highly recommend Isaac, and RestorePro Fayetteville!

Had a great experience with Josh from RestorePro. He is very friendly and explained the work in details. The job was done professionally and the site was cleaned after work done. The administration office called several times to follow up on the work, and the price is reasonable.

Craig and his team were very easy to work with. He had strict requirements from the insurance company as far as timeline was concerned. I am so happy that we chose RestorePro to do our restoration due to a tree that fell on our home. I would recommend Restorepro to any of my friends and family.
God bless everyone involved.

We started a repair/remediation process with this company this past weekend. Their response time was great and within hours Garey showed up at our door and gave us the most professional walk thru our issues. He was patient and attentive to the slightest of details.Our second visit was Garey and Jamad .. both worked well as a team and explained all steps to my husband and I in great detail. We are sticking with this company for the repairs based on the great folks, reviews, and the attention to details! Very happy so far!

When a flying rock broke one of my client’s office front door on Friday after hours , I
contacted Jason at Restorepro . He had a carpenter at the office within one hour. The carpenter swiftly boarded up the door with professionalism and skill, complete in 30 min . I couldn’t be more impressed with the prompt response and excellent craftsmanship provided by Restorepro. Highly recommend their service for any restoration needs .

We had a pipe break upstairs that caused significant damage to the ceiling of our downstairs bedroom. RestorePro had someone out the next day. They were professional and friendly and had everything sorted out quickly. A great experience!

Eric, Doug, and Christian set up the equipment quickly. All three were very friendly.

Aaron and Ashlee are amazing!! Customer service is top notch! Wish I could leave more stars.