Job Completion Survey - Restoration

Liane Wall & Ryan Anderson are professional, kind, and efficient. RestorePro has been helpful at both of my properties!

I was trying to before and after pictures on how far we have come with Restore Pro. Jeff have been amazing explaining every step and helping me be mindful of the cost. This is new to me and the help he provided is above and beyond. I truly appreciate his help and the work him and his staff had finish thus far. My home is almost completed and soon as I figure how to upload these photos from my phone you all can see the amazing transition. I will recommend restore pro to anyone

We are starting our process w RestorePro. Phillip and team has stayed in touch with us and left messages to see if we had questions in the process. Ryan started the remediation today. He is friendly, made sure to explain the process, and left a clean work site.

Ryan and John were great and very efficient. It's always anxiety provoking to have restoration or construction done. We are very happy with these guys. They know what they are doing. They are fixing the job created by plumbers from a different company we never should have hired.

Our home was damaged by the storm on 8/15. A several hundred year old white oak was replanted on the front of our home. The response from RestorePro was amazing! Within a few hours of this destructive storms end...the tree was being removed, only to uncover the severe damage to our home. The tree removal was done, and debris was removed, by the most professional, kind, understanding, and talented machine operators!! Thank you, RestorePro, for your awesome service to our Pleasant Garden community.

Love the professionalism, the work they do, they are all wonderful work with!! I could never forget the star who runs it, the face of it all Liane Wall she is simply phenomenal, the GOAT, the greatest!

Ryan was very detailed with explaining what they were doing to do in both bathrooms. Ryan answered all of my questions concerning timelines for job completion.

We had a water issue while 700 miles away from home on a Friday night. Restore pro arrived at our home within two hours to immediately begin mediation. We have no doubt that they saved our home from much more damage. They left all of their drying equipment until the next Friday, and came back several times throughout the week to check the moisture levels to ensure we were dry. We cannot thank the amazing team enough!

Hunter, Ryan, Nate, and Kate have all been great. My water disaster was very stressful and they made sure I was taken care of promptly. Very friendly folks that are there when you need them.

Restore Pro, and more specifically, Drake Knight, have helped us out now with two different catastrophes and Drake has been reliable, responsive and professional. Best of all, the repairs they made only had to be done 1 time!

While away for winter vacation, extreme freezing temperatures broke a water pipe below our kitchen, causing damage. After checking reviews we selected RestorePro Reconstruction to do the repairs. We are very glad that we did. We highly recommend them.

Everyone who worked with us was helpful and friendly in addition to their work being thorough and professional. They went above and beyond in their efforts which we greatly appreciated. Their responsiveness was always surprisingly prompt and excellent. Shout-outs to those who provided the service for us including:

Brandon, project manager (took over for Marvin)
Dalton, carpenter
Seth, estimator
Pedro, flooring
Marco, painter
Thomas Marlowe (Marlowe Painting), final painter
and others whose names I do not remember

Cabinets contracted by RestorePro to: Hedgecock Builders Supply of Walnut Cove
Lee Hedgecock
Cabinet work: Steve Conner, a rare craftsman

For flooring we used L&L Flooring at the recommendation of RestorePro which was also an excellent choice.

Even their support staff was a pleasure to work with such as Keya who helped us with some of the coordination.

And our insurance company, State Farm.

Had to replace our floor due to damage from a water heater leak. RestorePro dried everything up and sent out a great contractor to do the replacement. They were always on time, very professional and did a fantastic job. We could not be any happier. Kudos to all the RestorePro staff and to Salvador and his helper for a beautiful flooring job.

Rebuilding my home. I love the professionalism of keeping me posted of each step.

Ryan and John are professional and thorough! They are friendly and just good humans. This company has been attentive and helpful. We recommend them highly!!

Following a large tree falling on my house, I chose Restore Pro to complete the mitigation and repair of my home. All crews were efficient, professional, timely, and knowledgeable about their skill areas. Bradley, the project manager, stayed in close touch, letting me know each step of my repairs. I always knew who would be working on my home and when. My cats remained in my home while the crews worked, and always checked on them to keep them safe. I highly recommend this company should you have any type of damage to your home. Outstanding work!

This company does an amazing job of helping our apartment community! Always helpful and easy to contact. We will continue to use them in the future!

Ryan and Nick were so professional and did a wonderful job

On 5\/22\/2022, our home caught fire, which left us in uncharted territory. Our insurance provided us with a list of vendors and we mistakenly chose the first one that called us back, which happened to be Servpro - a company we had heard of before. Initially, Servpro was responsible for packing our contents and for doing the demolition work, however, after a month had passed, our home was still not packed. Eventually, we decided to complete the packing ourselves and hire RestorePro.

From the beginning, RestorePro stood out with their responsiveness, empathy and understanding of how difficult our situation was. They took swift action to help us get through this challenging time. Obie, who was in charge of our project, was awesome to work with. He responded almost immediately to any texts we sent and if he couldn't answer our calls, he would text us before we could hang up. Obie kept us informed about what was happening and if there were any obstacles or delays, we always knew about them. In the end, RestorePro restored our home and allowed us to come back home, for which we are incredibly grateful. Overall, working with Obie and RestorePro was an amazing experience.

Dallas is caring, efficient and professional. All of the people I have interacted with at restorepro are knowledgeable and dependable.

We used RestorePro to help with damage we had due to an electrical fire. They were very easy to work with and came soon after calling them to remove wet building material and begin the drying process. Bradley was the project manager for the reconstruction aspect. He was delightful to work with. He communicated throughout the process and was responsive to any changes that needed to be made. The whole process took a little longer than expected from start to finish but are happy with the finished results so far!

Ryan came to do the mitigation on our home after a fire lose. You wouldn’t believe how fast he worked and how informative he was he made me feel very comfortable with the process and even told me that he didn’t know if I had a son or not but until he left that I had another one, that was the nicest thing I’ve ever heard from a technician he was grate.Nate and dallas were perfect with the scanning process and were efficient i high recommend restore pro.

Tree fell on house during Hurricane Ian and we experienced extensive damage to roof structure , the room below,gutters & trim, and shadow box fence. Unlike National Franchises, Restore Pro responded quickly
. They were fair, customer oriented, and had excellent sub contractors who showed up on time,and worked efficiently. They were very flexible when it was necessary to use specific contractors to inorder to protect warranties. Drake Knight, Project Manager was responsive to any questions or concerns and treated us professionally and was always courteous in his communications. I would highly recommend.

RestorePro is wonderful. We had a fire with extensive smoke damage to our first and second floors. They were the first to arrive after the fire and really helped to guide us through the restoration process. Obie was excellent and made sure everything was done correctly. Our house is back to normal and looks so much better than before the fire.

Project manager Drake Knight was compassionate and extremely accommodating. He and his team addressed issues as they arose, always keeping me informed along the way. The flooring and drywall job was superb. I’m grateful for a house made whole once again.