Job Completion Survey - Restoration

Marvin and his team did a great job restoring everything. The first team was also great with drying and assessing the damage. Always on time. Very pleased

We had a toilet flood in the upstairs of our house. It was not noticed until it was coming through the chandelier! The team responded the next day and started fixing our house. They restored everything and it looks better than it did before! Obie O’Brian was great to work with. Restore pro handled everything! Even helped with the mortgage company and insurance company. These guys made a horrible situation a lot less stressful!

Working with RestorePro, was the best decision I ever made. All the work was done without me lifting a finger. The workmen cleaned up during floor removal and after. Bradley kept me updated daily on the process and asked for feedback and questions. He's very patient and understanding. Also took into consideration I have asthma and provided a machine to help alleviate all the dust I would be inhaling in the house, during the floor removal. Katie thanks for your phone calls to check if I had concerns and for being so kind. Service with a smile.Thanks RestorePro.

I used Restore Pro for a flooding cleanup and repair. They were all that a home owner would want. They did a perfect job and I would call them back for another project if needed

Ryan was outstanding and very professional.

Great service, hard work and excellent communication. Ryan and Ethan did fantastic work, and I highly recommend Restore Pro.

I have waited to write a review since my situation has been unique. I actually had two water damage situations within a 5 week window. I am happy to say I picked RestorePro to mitigate my water damages and they did an outstanding job. Both Hunter and Ryan who came out to my home were very detailed and professional. The entire team from Ryan, Hunter, Cedric, Seth and now Bradley have been excellent to work with. I will update my review as well once the reconstruction takes place which is hopefully very soon. A++++ team RestorePro has.
Thanks,
Ted

Very professional, efficient, and definitely the best in the business! They took care of everything and were quick to repair the damages. They made sure to keep us updated of every little detail that was going on. Highly recommend RestorePro!

Great team to work with. Our very unique log home was crushed by a gaint tree. The rebuild was immense. With personal involvement and many hours and obstacles they not only rebuilt our home but made it better than it was originally.
Thanks for everything. The Berdeens

Everyone at RestorePro were very professional & willing to spend the time to explain what the processes to rebuilding our home after a fire. I would highly recommend this company.

We experienced fire at our home on January 27, 2022 which required building a new garage and work on the house all across the back of the house (new windows, sheetrock etc). Bad smoke damage inside which required a lot of repair. Obie with RestorePro with help from Antonio with Master Home Repair did an outstanding job in all aspects of the job. We would definitely highly recommend.

Anytime I reach out to this company in my business they always respond quickly and are in touch with my clients within a short amount of time. They address the issues and help my clients in a friendly, timely, professional manner.

It's not a good day when you have to call these professionals, but I am so thankful Craig Ecenrode and his team were there for us. After significant water damage from a failed commercial roof drainage system, RestorePro Reconstruction was wonderful to work with during every phase of our building's mold remediation and reconstruction. They even went 'above and beyond' coordinating with our insurance company, which greatly simplified actions I had to take to keep work progressing. Not only was Craig timely, but he communicated well with me along the journey clearly setting expectations (on both sides) for what would happen. The team at RestorePro has a servant's heart and it shows!

RestorePro came quickly when we identified a leak in our heating unit - due to their prompt and professional emergency service, water mitigation was completed quickly and damage to our home was minimal. Everyone on the team we worked with was courteous and responsive to all our questions and concerns. Highly recommend.

Prompt service with damage control and post cleanup restoration. Professional company with good communication between you and them. A well oiled machine.

The entire team at RestorePro were absolutely awesome. We had a leak behind the wall in our washroom, which damaged the adjoining master bedroom, and bathroom behind the shower and floors. From the minute they arrived, they were professional and very knowledgable about what needed to be done. They answered any questions that we had during the process. They always called first to confirm their arrival and was always on time. They kept the work area clean and secure. They protected my floors, always wore masks and took off their shoes when necessary. Josh and Juan worked very hard removing the damanaged walls and flooring. They set up the equipment and explained to us what they were trying to accomplish. They're an awesome team. The second team, who came in to take readings of the moisture content, were equally as professional and courteous. I am glad that I decided to work with RestorePro and would definitely recommend them to anyone who might need this kind of service. We are going into the reconstruction phase of this process after the New Year. I'll post a final review once the project is completed.

Dave Smith and his entire team are the definition of customer service. I would recommend them for ANY of your remediation needs. Keep up the AMAZING WORK RP!

RestorePro was wonderful to work with. My water heater failed on me and water leaked under my vinyl flooring all over my first floor.

The entire team was professional, timely and kind. I had multiple contacts through the stages of the process - Morgan, my Customer Care Coordinator, JR and Antonio on the Remediation part of the work, and Lillian, my project manager for the new floor installation. Each person was communicative and informative.

The remediation team was timely and efficient in pulling up my floor and getting everything dried out, which gave me peace of mind. When that was done, Lillian brought over some wonderful samples of flooring to choose from. After I selected one, the installation day was less than a week later. Lillian also kept me updated on changes. I ended up needing to pick an alternative floor choice for several reasons. When they started installing the alternative and it was not exactly the color I had wanted, she had the installing process paused so she could send photos and verify that I was happy with it first.

Throughout every step, Morgan also reached out several times to see if I had questions or concerns. There was a bit of time between Remediation and Installation where an estimate was being gotten and approved by insurance, and when I asked about where in the process we were, she immediately had that information for me on what step we were on and what would happen next.

I now have new, beautiful floors thanks to the RestorePro team. I highly recommend them!

I would use again and HIGHLY recommend Restore Pros for any work in the future, we had nothing but an amazing experience with them. We specifically dealt with a toilet overflow that damaged a lot of the property. From water mitigation to repairs, we were happy with the experience from start until the job was completed. Communication is something that is very important texts and calls were returned promptly. With so many moving parts, I am so grateful we had such a good experience.

Water Damage/Mitigation: The crew from Restore Pros fit me in that evening, the water clean up crew was very organized and paid close attention to detail. They took so many pictures, were very communicative. JR and his team (Josh and others) were great to work with. Water damage can be very stressful and they were their every step of the way.

Insurance: I have State Farm and they were very familiar with RestorePro Reconstruction and knew the workers by name. The collaboration between my insurance and RestorePros was spectacular. Insurance can make the clean up and repairs hard sometimes, but RestorePros made the process seamless. Kathleen and the front office called weekly to make sure the work was being completed and we were happy along the way, any concerns were quickly addressed.

For repairs I worked with Jamie and Jacob was my Project Manager, and the best I could have asked for. Jacob went ABOVE AND BEYOND with communication and making sure the home was restored to even better than before. He made sure every detail was taken care of, he was precise, professional and very timely. Jacob was very patient as quick decision making isn't always easy with flooring, carpet, light fixtures and etc...

I highly recommend RestorePros and all those I may not have mentioned whom I worked with along the way!!!!!!!!

It’s not a good day when you need RestorePro but these guys were so good to work with they made the situation more bearable. They were here within an hour of being contacted and started work shortly thereafter. Tony and his crew worked long days including hours in a scorching attic to help dry me out after a leak in my hot water heater which is housed in the attic. They were very thorough, explained what they were doing and why and addressed all my concerns.

Lillian Capobianco is a real professional who looks out for a clients needs first. We used RestorPro for drying out our home after a pipe burst and they did an excellent job. When it was time to do the restoration, Lillian saw the scope of work, and recommended we use our own contractor since it was a better fit. It's truly-trust building to have a professional tell us that the scope of work was outside the core work of her own company. I can recommend this company knowing they will do what is best for the client and not take advantage of a situation. Thanks Lillian for all your help and hard work! And thanks, RestorePro for a great job in flood remediation.