Job Completion Survey - Restoration

We had a sudden water line leak and the kitchen floor had buckled up overnight. I was given RestorePro's number and called first thing. Martin McCraven called me back within the hour. His team came out, took photos, and discussed, at length, the issue we had. Unfortunately, the insurance company was difficult in making a judgment. Everything I asked for Martin to provide me with, he did the next morning. His report and photos were excellent. We are still trying to negotiate with the insurance company, and if we reach a positive outcome, my husband and I would absolutely, no question, use RestorePro and Martin McCraven's team of professionals.

I would like to thank RestorePro for their Great work. Our dishwasher flooded our kitchen floor and we got up the water put fans in to dry the floor thinking this would work and it did for about 2 hours then the laminate floors stated to buckle up. We called our insurance company and they gave us RestorePros name we call and they came out the same day to scope out the damage and the next morning came and started the mitigation process, Phillip and Ryan were great and very professional.
We decided to let RestorePro do the construction side also to put in the new flooring in and I’m so glad we did. We would like to think Leslie and Dalton for all the hard work they put into this process. Thank You RestorePro of Greensboro!

We had a tree fall on our house during ice storm and Restore pro was selected and have liked everything they have done and are doing. Jeff Gordon is great to work with on this project.

Very professional. Workers did their jobs, cleaned up and were very easy to work with. Dalton did a great job communicating with me and helping me through every step of this process. I would recommend them to my neighbors & friends.

Best people to work with!

Our business has used RestorePro for the third time this past week. I thought it was about time that I take the time to say something nice about them. We are a historic, mid-rise apartment building in Raleigh. Our projects are on the smaller side for them but they have treated our business with the utmost care and respect. We have found the team at RestorePro to return our calls quickly, get an estimator to our site also, quickly and best of all, we have found them to be quite reasonably priced! We will use them again, should the need arise.

Jake & his crew were great. Everything was professional& I would definitely hire them again.

We had significant water damage. JR and his team were great from day one. Couldn't have been happier with their work and professionalism.

The service provided by Corey Ritter, Josh, and Juan was outstanding. The professionalism, responsiveness, knowledge, and superb customer service was well-appreciated.

Thanks to Corey and his team for coming out on short notice to take care of a leak in our office building!

So grateful to Corey, JR, and the team at RestorePro for their great work! We had extensive water damage to our hardwood floors and crawlspace due to a leaky dishwasher. This crew was reliable, professional, considerate, and fast! Easy to work with, reassuring, and they definitely know what they are doing. I never want to deal with water damage like this again, but if I had to, I would absolutely call RestorePro!

Cory and his Restoration/Mitigation Team were fast and efficient. Team was customer focused.

Corey and his crew at ReStore Pro have been great to work with. I would highly recommend them again!

Corey and his team were amazing!! Super professional, quick, great to work with.

Really smooth experience getting our crawlspace inspected, and then getting our questions answered by the Project Manager over email. Very responsive, and professional. When I asked questions about work that was outside the scope of what RestorePro offered, I really appreciated that I wasn't offered many services/answers that the company didn't claim to specialize in or be completely knowledgeable about. I was provided many photos of the work done in the crawlspace, and given updates that were timely.

We had water damage to our flooring due to an overflowing toilet. What a nightmare! However, I immediately reached out to RestorePro (around midnight) and I was connected with the on call Manager right away who walked me through my next steps. I am thankful for Josh Oliver for getting his amazing crew to my home right away (on an early Sunday am) and reassuring me that they would take care of us and not to worry. Ashley called me periodically to check on things and to see if I had any additional questions or concerns. Antonio and Juan were so kind, so professional and very knowledgeable. When it came time to take my flooring up, they spent a good bit of time prepping the area to ensure the rest of my home was not covered in dust and dirt from the removal. They worked nonstop when they were at my home. JR was the Mitigation Manager in charge and was also very professional and did a wonderful job communicating the next steps with me. When I had a question or concern, he was happy to explain things to me and point me in the right direction. They are an amazing team. I hope that I don’t have to call them again only because I do not wish to have anymore water damage or any other type of damage to my home, but if I were to, I know exactly who to contact! Thank you so much to the entire team at RestorePro!

We could not have had a better experience with RestorePro. They were on our property within an hour of a water damage situation ready to work. Corey, Matt, Drew, Christian, and their entire team was professional, knowledgeable, and performed at a high level. I would recommend them for anyone in need of emergency restoration work and will definitely be using them again in the future when the time comes.

RestorePro was on-time, professional and efficient. Juan and Antonio are so friendly and hard-working. They were here until late at night when my water damage first happened and also helped with the demo in the following days. Corey and his staff communicated with me well via text or email. Highly recommend!

I was in Europe when a tree fell on my house. I reached out to Josh Oliver and his team, who within hours arrived at my property to assess the damages and take care of what needed to be done right away. Few days later everything had been fixed, claim filed without much work on my end. As I returned back from my trip, the only evidence I had were the photos Josh sent me. Everything was taken care of to 110% perfection.

I cannot recommend RestorePro Reconstruction enough. A+ service!

I noticed some water damage on my first floor ceiling, in my kitchen, which is directly over my master bathroom. I didn't know what to do or what was causing it. Restore Pro was recommended to me to try. Corey came out the next day after I called Restore Pro to take a look at the damage. He walked me through the steps of what could be causing the issue and how to fix it. His team came out and did an awesome job of locating and isolating the leak. Katie called me to follow up and to update me on next steps, as well. The whole team is great! I would definitely recommend Restore Pro. I look forward to working with them when I decide to do some upgrades to my home.

I have never had any major damage to my home before so this was/has been a very new and stressful experience. RestorePro and the employees I have worked with (Corey, Scott, Antonio, Juan and Ashley) have all been incredible. When I first called to get something scheduled, they put me on their top priority list right away. I was kept up to date on when they would be coming by, what they would be doing and what I needed to do to prepare. Corey was amazing to work with and answered any and all of my questions that I had right off the bat. He was extremely helpful and open about the whole process. Antonio and Juan were the two gentlemen that had to rip up my floor in order to make my home livable again. They were extremely efficient, polite, professional, and made sure I was as comfortable as possible given the circumstances. Their work was fantastic. Ashley always kept me in the loop on scheduling and was available to call or email at any time. With a large home project like mine, that is super valuable. Scott explained the next steps in my process and kept me up to date. I felt prepared throughout the whole experience. The entire RestorePro team has been phenomenal and I would recommend them for any project. Thank you!

RestorePro has been awesome with our water damage clean up, drying and inspection. Corey, Kevon and Jack were so great and easy to work with. They all knew what they were doing and did it efficiently. Very responsive. They were even great with my dog. I highly recommend this company and their service!