Job Completion Survey - Restoration

As soon as I contracted with another company to proceed with the addition of a screened in patio, the interior of the back side of my townhome was damaged by a mystery water leak — wall and flooring. We’re in the process of demolishing pergola and cover to assess the occurrence of additional leakage. Gary, our Project Manager, has been instrumental in leading the mitigation team and am sure the repair work will be skillfully completed. Clay, a door specialist, just repaired a stuck and non-closing back door on the affected wall side. So appreciative!

I just want to take a moment to give credit where it’s due. The Fayetteville team went above and beyond! Mr. Amouri and Mr. Aiden made me feel genuinely cared for — their smiles and positive energy brightened the whole experience. And a special thank-you to Mr. Dominic for his quick and attentive response. It’s rare to find a team that combines professionalism with such warmth. I truly appreciate you all.
Southern Pines 10/2025

Jose and his helpers were great! They were very thorough and pleasant to work with! We felt that we were in good hands.

Jahir and Mario did a great job explaining everything they would do and then did a great job.

I appreciate the professionalism of Jahir and Mario. They were very courteous and took time to walk me through and explain each step of the process. As important, they demonstrated a sincere respect for my home. I would highly recommend them and RestorePro for the mitigation phase of other' projects. Thanks!

Thanks to the RestorePro team for doing such a great job,, they fill you in every step of the process.

Thank you Jonathan and Hugo for the great work you did today. Every team that has been involved has been very professional, curious and supportive. Thanks to all!

I recommend RestorePro and Bradley as Project Manager to anyone needing Restoration to Properly Damage! Perfect name for their business because they are definitely Pro’s on the jobs they do!😍

Jeff, Kennedy and the professionals at RestorePro have went above and beyond getting our house and garage restored after damages incurred from a fallen tree. My wife and I are incredibly grateful for all of their hard work and dedication.

Will and Freddy were professional and courteous while taking care of my home. And left everything clean. 10/10 would recommend

Cam has been a bright spot in an otherwise highly stressful situation involving serious water damage in our home. He immediately got to work on diagnosing the extent of the damage and taking steps to fix it. We have greatly appreciated his candor, competence, and professionalism as we navigate this challenging process.

I had a fantastic experience with RestorePro. I had water damage from a broken pipe on a second floor level. They did the drying out and repairs and did a fabulous job. They were very prompt with all the work. I never had to hound anyone to get things done. Mike was my project manager and I could not have asked for anyone more competent or efficient. He did a great job. I would recommend this company to anyone who need repairs. Thanks guys for all your hard work in getting my house back in order.

Restore Pro truly stands out because of their people. Leo, Jamie, Jahir, Mario and Zavori have all been amazing - professional, friendly, and helpful. It’s the people that make a place what it is, and they make this company exceptional.
Price assessment
Great price

Jason Storey is so easy to work with. Responsive and experienced, RestorePro is my recommendation to everyone!

When disaster struck our home, RestorPros turned what could have been a nightmare into a manageable situation. From the moment we called, their team sprang into action with impressive speed and professionalism.

The crew arrived quickly and got to work immediately, which was exactly what we needed during such a stressful time. They thoroughly dried up all the water damage and handled every aspect of the cleanup with meticulous attention to detail. What impressed me most was how they transformed a very unpleasant experience into something much more tolerable through their expertise and caring approach.

The entire team was incredibly friendly and professional, but I have to give special recognition to Jamie Wood, who truly went above and beyond. Jamie bent over backwards to help us through every step of the process, answering all our questions and making sure we felt supported throughout the restoration. His dedication and personal attention made all the difference during a difficult time.

RestorPros didn’t just restore our property – they restored our peace of mind. I wouldn’t hesitate to recommend them to anyone facing water damage or restoration needs. Their combination of technical expertise, quick response, and genuine care for their customers sets them apart.

Thank you, RestorPros, and especially Jamie Wood, for turning a disaster into a manageable experience!

I called Restoration Pros when my basement flooded. Tim and Nick showed up and got to work. They were thorough and made sure we understood every step of the process. They were also very pleasant and took the time to answer all of our questions. I would recommend this team again!

Update: Buyer Beware
I was told numerous times by my project manager that I had no worries about the work being done because I had a five year warranty. I had issues right away with the floor in my son's room. They did come and repair it but the issues continued with the LVP separating and planks popping up throughout the house. Mind you I am year and half to two years out - called the company. They sent someone out who agreed the floor was improperly installed. I called about a week after his visit to be told that because I had state farm I only had a 1 year warranty. I am currently pursuing this with State Farm and WRAL. The documents I signed were digital and when I tried to pull them up they are unavailable. Make copies of everything and check the small print of which there is ALOT! I will update once I have more information.

This was my first experience with a major water leak caused by a leak from my ice maker. Aaron from Restore Pro Mitigation was the first person outside of my insurance adjuster to assess the problem and give me guidance. Aaron went above and beyond to put my mind at ease. He answered questions about how the process works and what to expect next. So far I've only had the mitigation part completed and awaiting an estimate for reconstruction. I can't say enough how appreciative I was of Aaron's professionalism and assistance to make the process run smoothly!! The work he and his team did was unbelievable - professional and cleaned up all the mess. Highly recommend their services if you find yourself in such a situation as to need them!!

Reasonable price

Services
Flood clean-up

Our Project manager, Chad, with Restore Pro Recontruction Inc. was in tune with our needs and very helpful when considering the new needs of an older family when remodeling after a fire at our family home. The home looks beautiful and is now a much loved family home again. He made an awful experience into something that has been a real blessing!

We hired RestorePro Reconstruction Inc. for a mold issue in our master bathroom.
Hunter, the project manager/inspector, who came out to investigate the mold problem area in the bathroom, did a very thorough job and explained the remediation process very clearly and in depth.
His crew led by Amal did an excellent job, were efficient
and very careful(they carried out debris from bathroom to truck
in sealed plastic bags to limit possible mold spore spread
to other areas of our house).

Couldn’t have asked for a more cheerful interaction in such moldy confusion in my home. During the initial analysis, Cam was knowledgeable and very reassuring even though the source at the time was unknown.

Jahir Zauori has done a great job. Good communication up front, they've worked quickly and more importantly, cleanly.

Tim and Nick with Restore Pro Reconstruction were quick to respond, great to work with, and patient in answering our questions throughout the process

We appreciate Wendy coming by on such a Hot Summer Day with the Snow Cone Truck!❤ It was an Awesome treat.😊 We highly recommend Restore Pro to our customers. They are a great company and we appreciate their entire team including Wendy,
Tanner, Camilo, and Jose! Thank you so much!!!