Job Completion Survey - Restoration

Dalton did an excellent job of coordinating all the work needed to repair my home! He is courteous, respectful and professional. It was a pleasure to work with him during this difficult situation. Thanks Dalton and RestorePro! Please feel free to contact me directly for details if needed - RJ Jones

Highly recommend RestorePro and their team for any and all of your restoration needs! Mitch, William, Alfredo, Ashley, and Cam were instrumental in helping to resolve a water protrusion issue that occurred from a water heater malfunction. Their swift response and corrective actions helped to make what could have been a very stressful situation, feel like a walk in the park! Their whole team is knowledgeable, kind and dedicated to their craft.

Thanks again to you all!

They were very responsive in a difficult situation. Good communication.

Wonderful experience!!!
We had a fire in our spare bathroom. We reached out to Ashlee with restore pros and immediately we received a call from Katie, who did our scope of work, who scheduled an appointment with us to come in the next day to inspect and write up our damage. Both Katie and Ashlee showed up the next day on time and were very empathetic to our situation. They assured us we were in good hands, and we were. Our insurance adjuster showed up just before them and asked who we were working with. Once we told them Ashlee and Katie from restore pros, he immediately said I have worked with them before and they were homes and reputable people. From the point our adjuster approved the scope we delt with Matt and his team. Matt, Bricen and Criss went out of their way to make sure not to only answer every question we had, no matter how silly, and even made sure to explain clearly the process so we understood what was going to be happening during our repair. They were very good when we stopped by to explain what they were doing. The end result is you can’t even tell the fire happened. If you ever have this unfortunate thing happen to you. Rest assured if Ashlee, Katie, Matt, Bricen and Chris are on your job you will not be disappointed!!

Jeff Gordon and crew restored my mother’s home from a fire and done a fantastic job! Jeff is very thoughtful, inspiring, and professional. His experienced crew worked hard for 8 months on the restoration of the home. We are very grateful, thankful, and satisfied with all the work from RestorePro.

RestorePro has been thoroughly professional communicating and explaining always the work that is required.

Jonathan and Alam were both very professional and polite. I got full explanation of all my questions and the explained thoroughly what work they needed to complete. Definitely would recommend!

Restore Pro was fast, friendly and thorough. Our technician was Jonathan Bernardo and he was great! We look forward to using you if we have more emergencies!

Fast, friendly, thorough!

Chad and the team at RestorePro did a phenomenal job with helping restore my home after a tree fell onto the roof and into the master bedroom during Hurricane Helene! They made the coordination and the back and forth with insurance less of a headache by being very pro-active and diligent with staying on top of it with the adjusters and assisting in getting everything approved in a timely manner.

Then once we got the green light to go ahead with reconstruction, their individual department teams were in and out in less than 2 weeks time , coordinating well with my schedule, and providing an excellent job well done with the quality craftsmanship of all the finished work on the house.

I Would highly recommend Chad and his team to anyone no matter how small or large the job, for how much they helped me out and made this process as least stressful as possible and were pleasant to work with on the day to day operations as well! 20 out of 10!

Had a water issue at our home and was referred to Restore Pro from our insurance company. Our project manager Dalton was fantastic! He was very professional and communication was everything you could hope for. I would highly recommend them.

Our dishwasher malfunctioned and partially flooded our house. We called Restore and they were at our house within 1.5 hours. Ashley, Zavori, and Antonio and the others were all responsive and helpful and got everything under control quickly. I couldn't be happier with their services. Would recommend them highly.

• How was your experience with the first phone call to the company?
• Please rate the quality of service you received?
• Was our staff friendly and courteous throughout the duration of the work?

Comment: Our insurance company recommended RestorePro after a waterline leak in our kitchen affected almost the entire first floor of our home as well as our crawl space. Leo and his team were on site right away and took care of the several days of drying out that was required. As a result of the leak, all flooring had to be replaced, along with drywall work and repainting. Not an easy task with three adults and 4 animals living here. After the water/mold mitigation, project manager Hayden Switzer stepped in and connected us with a Temporary Housing company who situated us and the pets for 10 days while the work was being done. Hayden also arranged for the move out/move in company, the materials and supplies that needed to be ordered/delivered and the crew who did the work. Last but not least, the cleaning crew who came in after the work and cleaned very thoroughly.
Many many thanks to these guys who made a difficult sitation much easier to tolerate by always being available, professional and caring.

From the first moment that they arrived on scene every interaction with this company has been stelllar . The damage was from a residential fire that caused significant water damage to my commercial business. My first interaction was with Jacob and Leo. They were knowledgeable and helpful in such a stressful situation. The entire 4 week process every team member that was in the space working were professional , friendly and an expert at their craft. The final day of removing plastic , unloading the pods and getting things clean and organized were done by two young men named Zavari and Charlie. They were so helpful and worked very hard making sure everything was completed to my needs. Would highly recommend Restore Pro.

We had to call on Restore Pro to repair damage from a water line leak. They were very quick to respond to our call and arrived on the same day to start the clean up. Gloria was the project manager assigned to our job. It was a pleasure to work with her and all the team members. We would not hesitate to call on Restore Pro again and it would be a pleasure to work with Gloria.

We cannot thank Austin, Alex, Rayford & Anthony enough for all their hard work in our home! They were informative, personable, professional and kind throughout the process and made sure we were still comfortable in our home through the temporary construction. We recommend RestorePro to anyone who made need their services! - The Ardecki Family

Can't say enough positive things about RestorePro and Matt T and Oscar during an otherwise very difficult situation. Both they and Josh G (during the earlier phases of the process) were responsive, empathetic, and attentive to details throughout the process. The result was better than new and even the most minor of defects were addressed promptly. Thank you!

RestorePro was exceptional in time of arrival to my home's water disaster. Their team was professional and extremely kind. Ramone took the lead on demolishing and tearing out the damage. He was delicate with my home and took charge of the situation. What a caring and knowledgeable person. They made a terrible situation into a "process of rebuilding".

RestorePro is wonderful and such a blessing at a very traumatic time in my life when a tree fell on my house and I didn't know where to begin! I was so thankful they were there from the beginning until the end! Seth was there on the very next day along with my Insurance agent to get things lined up! They were very professional and truly cared about my situation and wanted to make sure everything was covered! Then they sent in a great Contractor, Chad Edwards! He was so helpful, professional, and kind! He always checked with me about what I wanted as he rebuilt my house. Chad and his team did an excellent job! I am so thankful for everyone who played a part in the Restoration of my beautiful home!! Thank you all!

Bradley was very knowledgeable of the process and made sure the project was completed on time, and met my expectations. Bradley even reached out to confirm the direction the tile was to be laid; which i never thought of. Thank you Bradley for your Leadership, Customer Service expertise and kindness. RestorePro you have a Gem in Bradley! Please recognize Bradley at your next meeting so others can hear how pleased I was with the work, all thanks to Bradley!

Just had Hunter out to do an assessment. He was very patient with me and answered all my questions. Very professional and kind. The response time by all team members so far has been excellent.

Gloria Santana and her team did such a wonderful job of putting my house back together after the fire. Absolutely excellent. When they finished, the house looked better than it did when it was brand new. She went above and beyond what was expected. I highly recommend and commend her and Restorepro for their professional expertise.

I’d give RestorePro a 5+ if I could. We worked with both a mitigation team and the restoration team. Josh Goins and Hayden Switzer were incredible to work with.

We had a slow leak in a second story shower that caused damage to both second story bathrooms and affected the ceilings below. The bathrooms were both gutted and I was nervous. Both teams were incredibly efficient and easy to work with. The tile installation was done by a true craftsman and the outcome was beyond my expectations.

We had an absolutely fantastic experience working with Restore Pro From start to finish, the professionalism, expertise, and dedication of the team made all the difference. A special shoutout Josh, Tim, and Zavori—your attention to detail, responsiveness, and commitment to excellence did not go unnoticed!

Thank you for your outstanding assistance. It was truly a pleasure working on this project, and we appreciate all the hard work that went into making everything run smoothly and repairs made quickly. Not only did they respond quickly, but they also went above and beyond to ensure every aspect of the repair process was handled smoothly and efficiently. Their communication throughout the entire project was outstanding—we always felt informed, supported, and confident that we were in good hands.

It’s rare to find a company that not only meets but exceeds expectations at every turn!

Looking forward to working with you again in the future!

Highly recommend Restore Pro to anyone looking for top-tier service and an exceptional team!!

The dishwasher flooded the kitchen during the middle of selling our condo. We had a closing date set and were panicking. Hayden made sure the work was done by the closing date. And even with the rush, everyone was professional, friendly, and did a fantastic job.