Job Completion Survey - Restoration

Chad was over the restoration of our home after the fire. He was always there to answer our questions. Very professional at all times.
They did an excellent job in the restoration.
Thank you for being there

I really appreciate everything that Jeff has done. I know that I've been maybe a little too hard to get along with. But I haven't meant to but I've been through a lot with my son's day at the during all this and and my dog in another place so. I'm be so glad when we get out of here and hes really worth hard to get me out and I really appreciate it. Hes a good guy.

i have more than a few things to say about Mr. Jeff Gordon and Restore-Pro Services.

Both Jeff and his company were on time---every time
Both Jeff and his company had the answers to all questions asked and many times with solid recommendations about how best to proceed with our WATER DAMAGE CLAIM.
The job was completed ahead of schedule and to 100% of our satisfaction
We could not be happier with both Jeff and Restore-Pro. MY HIGHEST OF RECOMMENDATIONS!!!!!!!

Jonathan, Bernardo, Alan, and Hugo were great! So knowledgeable and efficient! They knew exactly what we needed and explained how everything works! I highly recommend this team!

Everybody was great!

I love restorepro - they are super quick to respond to our community - Danielle , Leo and the team have been such a treat to work with!! Super dependable and great customer service !

I am pleased to share an excellent review about Reyna Macias and Stacy. They were thoughtful about my time, were thorough and efficient. This was an excellent experience for me. Thank you Reyna and Stacy - an outstanding team!

Dalton did an excellent job of coordinating all the work needed to repair my home! He is courteous, respectful and professional. It was a pleasure to work with him during this difficult situation. Thanks Dalton and RestorePro! Please feel free to contact me directly for details if needed - RJ Jones

Highly recommend RestorePro and their team for any and all of your restoration needs! Mitch, William, Alfredo, Ashley, and Cam were instrumental in helping to resolve a water protrusion issue that occurred from a water heater malfunction. Their swift response and corrective actions helped to make what could have been a very stressful situation, feel like a walk in the park! Their whole team is knowledgeable, kind and dedicated to their craft.

Thanks again to you all!

They were very responsive in a difficult situation. Good communication.

Wonderful experience!!!
We had a fire in our spare bathroom. We reached out to Ashlee with restore pros and immediately we received a call from Katie, who did our scope of work, who scheduled an appointment with us to come in the next day to inspect and write up our damage. Both Katie and Ashlee showed up the next day on time and were very empathetic to our situation. They assured us we were in good hands, and we were. Our insurance adjuster showed up just before them and asked who we were working with. Once we told them Ashlee and Katie from restore pros, he immediately said I have worked with them before and they were homes and reputable people. From the point our adjuster approved the scope we delt with Matt and his team. Matt, Bricen and Criss went out of their way to make sure not to only answer every question we had, no matter how silly, and even made sure to explain clearly the process so we understood what was going to be happening during our repair. They were very good when we stopped by to explain what they were doing. The end result is you can’t even tell the fire happened. If you ever have this unfortunate thing happen to you. Rest assured if Ashlee, Katie, Matt, Bricen and Chris are on your job you will not be disappointed!!

Jeff Gordon and crew restored my mother’s home from a fire and done a fantastic job! Jeff is very thoughtful, inspiring, and professional. His experienced crew worked hard for 8 months on the restoration of the home. We are very grateful, thankful, and satisfied with all the work from RestorePro.

RestorePro has been thoroughly professional communicating and explaining always the work that is required.

Jonathan and Alam were both very professional and polite. I got full explanation of all my questions and the explained thoroughly what work they needed to complete. Definitely would recommend!

Restore Pro was fast, friendly and thorough. Our technician was Jonathan Bernardo and he was great! We look forward to using you if we have more emergencies!

Fast, friendly, thorough!

Chad and the team at RestorePro did a phenomenal job with helping restore my home after a tree fell onto the roof and into the master bedroom during Hurricane Helene! They made the coordination and the back and forth with insurance less of a headache by being very pro-active and diligent with staying on top of it with the adjusters and assisting in getting everything approved in a timely manner.

Then once we got the green light to go ahead with reconstruction, their individual department teams were in and out in less than 2 weeks time , coordinating well with my schedule, and providing an excellent job well done with the quality craftsmanship of all the finished work on the house.

I Would highly recommend Chad and his team to anyone no matter how small or large the job, for how much they helped me out and made this process as least stressful as possible and were pleasant to work with on the day to day operations as well! 20 out of 10!

Had a water issue at our home and was referred to Restore Pro from our insurance company. Our project manager Dalton was fantastic! He was very professional and communication was everything you could hope for. I would highly recommend them.

Our dishwasher malfunctioned and partially flooded our house. We called Restore and they were at our house within 1.5 hours. Ashley, Zavori, and Antonio and the others were all responsive and helpful and got everything under control quickly. I couldn't be happier with their services. Would recommend them highly.

• How was your experience with the first phone call to the company?
• Please rate the quality of service you received?
• Was our staff friendly and courteous throughout the duration of the work?

Comment: Our insurance company recommended RestorePro after a waterline leak in our kitchen affected almost the entire first floor of our home as well as our crawl space. Leo and his team were on site right away and took care of the several days of drying out that was required. As a result of the leak, all flooring had to be replaced, along with drywall work and repainting. Not an easy task with three adults and 4 animals living here. After the water/mold mitigation, project manager Hayden Switzer stepped in and connected us with a Temporary Housing company who situated us and the pets for 10 days while the work was being done. Hayden also arranged for the move out/move in company, the materials and supplies that needed to be ordered/delivered and the crew who did the work. Last but not least, the cleaning crew who came in after the work and cleaned very thoroughly.
Many many thanks to these guys who made a difficult sitation much easier to tolerate by always being available, professional and caring.

From the first moment that they arrived on scene every interaction with this company has been stelllar . The damage was from a residential fire that caused significant water damage to my commercial business. My first interaction was with Jacob and Leo. They were knowledgeable and helpful in such a stressful situation. The entire 4 week process every team member that was in the space working were professional , friendly and an expert at their craft. The final day of removing plastic , unloading the pods and getting things clean and organized were done by two young men named Zavari and Charlie. They were so helpful and worked very hard making sure everything was completed to my needs. Would highly recommend Restore Pro.

We had to call on Restore Pro to repair damage from a water line leak. They were very quick to respond to our call and arrived on the same day to start the clean up. Gloria was the project manager assigned to our job. It was a pleasure to work with her and all the team members. We would not hesitate to call on Restore Pro again and it would be a pleasure to work with Gloria.

We cannot thank Austin, Alex, Rayford & Anthony enough for all their hard work in our home! They were informative, personable, professional and kind throughout the process and made sure we were still comfortable in our home through the temporary construction. We recommend RestorePro to anyone who made need their services! - The Ardecki Family

Can't say enough positive things about RestorePro and Matt T and Oscar during an otherwise very difficult situation. Both they and Josh G (during the earlier phases of the process) were responsive, empathetic, and attentive to details throughout the process. The result was better than new and even the most minor of defects were addressed promptly. Thank you!